Sales Account Manager
3 weeks ago
Equipment Leasing & Sales, Asset Transportation
Clients turn to this company for responsive service, customized programs, state-of the-art products and for the best value in semi-trailer leasing, sales, and consulting. The expertise and knowledge they’ve gained in that time has resulted in products and services that will keep their clients rolling more efficiently and more profitably. Their consultants help determine the most efficient way to satisfy semi-trailer fleet needs. Whether it’s adding a single semi-trailer to the fleet, building an entirely new fleet, or evaluating fleet performance, their industry professionals have the solutions, programs and advice to help you make the right choice today and in the future.
Sales Account Manager
Our client is looking for a collaborative and engaging Sales Account Manager to manage and support the company’s existing accounts. This individual will be tasked with providing exceptional customer service to clients and working with said clients to develop solutions to their trailer and chassis leasing needs. The ideal candidate has excellent communication skills, a strong work ethic, and a proven track record of success in sales.
Job Type:
Full-time
Responsibilities:
Effectively communicate both internally with colleagues and externally with customers via phone/video call, email, and/or face-to-face meetings.
Build and maintain strong, long-lasting customer relationships by providing excellent customer service and business solutions which uphold the Company’s values.
Understand clients' needs and objectives and develop customized solutions for their trailer and chassis leasing needs.
Serve as the primary point of contact for client inquiries, concerns, and requests, including warranty issues and billing questions.
Address and resolve client issues and concerns promptly and effectively and escalate to management where needed.
Continuously engage with existing clients to proactively rectify, drive potential added revenue, and facilitate renewals to improve retention rates.
Identify and pursue opportunities for upselling and cross-selling of leasing products and complementary services.
Provide guidance and support during the onboarding process for new clients.
Maintain accurate and detailed records of client interactions, transactions, and communications.
Analyze Company data to identify areas of opportunity for improvement.
Stay updated on industry trends and market dynamic to develop strategies for client retention and business innovation.
Experience:
Bachelor’s degree in business/related field or relevant experience.
3-5+ years of experience in a similar role with a track record of success in sales and/or customer service.
Proficiency in customer relationship management (CRM) software.
Exceptional communications skills, both oral and written.
Personable, with a demonstrated history of creating and fostering positive client relationships.
Knowledgeable of the trailer/chassis industry and its current trends.
Organized and detail-oriented with excellent time management skills.
Excellent problem solving, decision-making, and customer service skills.
Technologically savvy, demonstrating proficiency in the use of Microsoft Excel and CRM systems.
This position offers a competitive base salary & bonus plan.
*LI-AB1
#LI-Onsite
Related to: Freight, Freight Delivery, Transportation Logistics, Logistics, Transportation, Trucking, Truckload, Supply Chain, Shipping, Asset, Asset Brokerage, Fleet, Terminal, OTR, Fleet, Dedicated, Owner-Operator, Chassis, Chassis Pool, COCP, GCCP, MCCP, MWCP, OCEA-N, SACP, Chassis Rental, Chassis Lease, Chassis Yard, Lease, Leasing, Equipment, Trailers, Contacts, Credit, Lease Terms, Sales terms, customer sales, lead generation, vin numbers, inventory, heavy equipment, specialized equipment, Customer service, client relationships, customer relationships, client growth, maintain clients, account maintenance, build relationships, grow clientele, grow business, RFP, RFQ, generate sales, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Independent Contributor, Team Player, Individual Contributor, IC
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