Customer Service Representative

5 days ago


Grand Prairie, United States Judge Consulting Group Full time

Customer Success Analyst (Sales Excellence):

Sales Excellence Staff cover a wide range of different tasks within the Sales team. With being the main customer contact for orders, shipments and all its connected activities they actively contribute to an outstanding customer experience. Furthermore, they assist the Sales team in several processes. They are team players and will contribute additionally to a high quality of service and therefore supporting a long-term customer relationship.

Manage and process customer demand (orders, schedules, forecasts, changes of delivery dates, etc.) efficiently

Ensuring seamless communication (internal / external) and take ownership of customer relationship related to primary job duties

Represent customer as well as client needs (internal / external)

Handle consignment stock (invoicing, inventory, etc.)

Manage customer portals

Document and archive customer interactions

Support in administrative handling of customer complaints

Support the RFQ process and create quotations based on provided information

Assist Sales team in various processes and project

Contribute to an outstanding customer experience through open and interactive communication

Other job duties:

Communicate and act proactively across departments and locations

Other duties as needed or required

Result demands (Performance will be measured based on the activities below):

Order Management

Shipments and Invoicing

Shipping & Backlog interaction with Production

Customer relationship building

Interaction with team members



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