Customer Service Representative
5 days ago
Customer Success Analyst (Sales Excellence):
Sales Excellence Staff cover a wide range of different tasks within the Sales team. With being the main customer contact for orders, shipments and all its connected activities they actively contribute to an outstanding customer experience. Furthermore, they assist the Sales team in several processes. They are team players and will contribute additionally to a high quality of service and therefore supporting a long-term customer relationship.
Manage and process customer demand (orders, schedules, forecasts, changes of delivery dates, etc.) efficiently
Ensuring seamless communication (internal / external) and take ownership of customer relationship related to primary job duties
Represent customer as well as client needs (internal / external)
Handle consignment stock (invoicing, inventory, etc.)
Manage customer portals
Document and archive customer interactions
Support in administrative handling of customer complaints
Support the RFQ process and create quotations based on provided information
Assist Sales team in various processes and project
Contribute to an outstanding customer experience through open and interactive communication
Other job duties:
Communicate and act proactively across departments and locations
Other duties as needed or required
Result demands (Performance will be measured based on the activities below):
Order Management
Shipments and Invoicing
Shipping & Backlog interaction with Production
Customer relationship building
Interaction with team members
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