Customer Service Representative

2 months ago

Grand Prairie, United States HomeServe USA Full time

** Customer Service Representative**

**Job Category****:** Crawford **Requisition Number****:** CUSTO04107 Showing 1 location **Job Details**

**Description**

Crawford Services, Inc. is a leading Plumbing and HVAC company in North Texas, and home of the 5-Star Technician. We value honesty, respect, knowledgeability, client-focus, efficiency and are committed to providing a great place to work for our employees. Crawford Services was acquired in December 2019 by HomeServe USA, who is part of a global organization that serves millions of customers in the US, Canada, UK, France, Spain and Japan. Together, our vision is to become the first-place people turn to for home repairs, and we invite you to be part of that vision

**Job Responsibilities:**

The Customer Service Representative receives and schedules demand service calls after hours while performing various other customer service tasks.

* Receives incoming service calls (residential and commercial)

* Schedules inbound calls for maintenance agreement visits

* Schedules calls for customers in need of service

+ Mindful of call accuracy and tech efficiency including work order setup and standard debriefing policies.

+ Mindful of proper qualifications of each call

* Dispatches and Debriefs after hours calls and enters all billing and other information to close out those calls

* Enters all call information into Service Titan, including method of payment for the call

* Assists the DC with Tech debriefing and work order type information closed out correctly at the end of the day.

**Job Requirements:**

* Must possess the company core values

* Regular and punctual attendance. Ability to work overtime if needed.

* Excellent customer service principles and practices.

* Skill in operating personal computer and programs such as database and word processing software.

* Skill in operating a multi-line phone system.

* Skill in verbal and written communication.

* Ability to handle a variety of tasks.

* Ability to perform accurate data entry.

* Team player

* Ability to leave your baggage at the door

* Preferred two-year office experience working in a customer service role.

Crawford Services by HomeServe is an Equal Opportunity Employer

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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