Account Manager

2 days ago

Oak Brook, United States Condata Global Full time

Job Description

Job Description

ConData, the leader in global post freight and parcel audits, is seeking an experienced, intrinsically motivated Account Manager to join its growing team.

Position Purpose The Account Manager position is responsible for implementation of new business and optimizing and maintaining ConData Freight Audit performance post- implementation. This role encompasses both commercial and account service responsibilities. Commercial responsibilities include negotiating contract renewals, ensuring compliance with Master Services Agreement and Statement Of Work (SOW) provisions, and wallet share expansion. Account service responsibilities include working with internal teams to address and resolve conflicts between clients and ConData in the best interests of ConData and actively managing and resolving issues in an Account Manager ticketing queue. Essential Responsibilities Serve as primary Commercial contact for ConData Freight Post-Audit clients Serve as primary Program Management contact to deliver on Clients’ and ConData’s long term objectives and maintain strategic alignment with Clients Identify key stakeholders for each client in an assigned book of business and develop “trusted advisor” relationships with those key stakeholders Handle escalations for both external and internal inquiries regarding operational support and facilitate the resolution of issues as they arise Leverage key client contacts to troubleshoot client issues or offer unique solutions Identify business opportunities within the book of business by developing a robust understanding of the client’s full transportation spend, and work with VP Account Management to expand wallet share of existing clients Understand the scope of Client’s Supply Chain & Logistics footprint, business priorities, and operations to maintain strategic alignment and deliver business value Implement new clients in conjunction with Onboarding specialist and IT to optimize and maintain freight post-audit performance Keep up with book of business contract expiration dates and initiate and manage the contract renewal process beginning at least six months prior to expiration Conduct periodic reviews of and update SOWs as required to deliver optimal freight audit performance for Client and ConData Liaise with clients on behalf of ConData’s internal stakeholders, assisting with challenging client requests or issue escalations as needed Collaborate with Sales team to identify and close new opportunities to grow revenue Report regularly on account status, including key account metrics and business initiatives Prepare weekly update to include: Key Performance Indicators (KPIs); assistance required from leadership; customer participation (exception resolution, carrier rate and contract issues, other customer service issues, etc); customer open issues, project log tracking, actions needed and commitment for resolution Job Requirements Bachelor’s Degree or equivalent work experience of at 4+ years in an Enterprise Account Management role Strong project management, analytical and quantitative abilities Experience with client process requirement discovery and developing appropriate process design and IT specifications Effective verbal, written, and presentation skills Basic knowledge of Freight Payment, TMS, ERP/ Accounting and transportation related system preferred Knowledge and experience with Microsoft Office Suite, Atlassian Suite, and CRM systems Prior Sales or Account Management experience in logistics with Fortune 1000-level clients preferred Freight Audit/ Payment experience preferred Competencies Assertiveness- Potential to communicate information and ideas in a direct manner. Individuals scoring high on this quality should be willing to communicate their ideas and opinions. People with low Assertiveness scores may be uncomfortable expressing their viewpoints. Ego-Drive- Degree of satisfaction gained from persuading others. Highly ego-driven individuals should be motivated to win others’ commitment. People with low scores on this trait are unlikely to invest much effort in gaining consensus. Problem Solving – Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Deliver alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics. Oral and Written Communications – Speak clearly and persuasively, in positive and negative situations; Listen and get clarifications; Respond well to questions, demonstrate presentation skills and interoperate written information ; Write clearly and informatively; Edit work for spelling and grammar. Vary writing style to meet needs. Present numerical data effectively. Able to read and interpret written information. Ethics – Treat people with respect; Keep commitments; Inspires the others; Uphold organizational values. Quality – Demonstrate accuracy and thoughtfulness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitors own work to ensure quality. Sense of Urgency- Innately motivated to take quick action in order to obtain immediate results. Quantitative Dimensions Profit and Loss Accountability; Settlement Volume is a key lever for Account Profitability. Settlement Cycle times impact costs. Account Managers have an important role in maximizing volume and timeliness of Settlements. Revenue; ConData revenue is driven by volume of recoveries and ability to identify and close new business opportunities. Client Relationship Health; Account Managers have a strong influence on Account Health, leading to growth and renewals. About ConData

For over 60 years, the world's largest shippers have trusted ConData with their freight post audit service. Headquartered in the Oak Brook, IL, ConData saves global shippers money on their transportation costs with the industry's only worldwide post audit across all modes of transportation. Dozens of Fortune 100 companies work with us to reduce costs and improve procurement, operational, and invoicing processes. Why ConData ConData has built an exciting, entrepreneurial environment where thinking outside of the box is the standard. Multiple years of strong company growth means opportunities abound for self-starters with a desire to expand their skill set and job responsibilities. We foster a diverse and inclusive environment and offer a comprehensive benefits package that includes the following items. 401(k) with match Bonus plan Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account contributions Life and disability insurance (company paid and supplemental options) Referral bonus program

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