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Food Service Director

2 months ago


Raleigh, United States Aramark Full time

Job Description

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Job Responsibilities

Leadership • Lead, mentor, engage, and develop teams to maximize their contributions, including recruiting, assessing, training, coaching, and managing performance • Ensure food services appropriately connect to the Executional Framework • Coach employees by creating a shared understanding of what needs to be achieved and how to execute • Reward and recognize employees • Ensure safety and sanitation standards in all operations Client Relationship • Identify client needs and effectively communicate operational progress Financial Performance • Adopt Aramark processes and systems • Build revenue and manage the budget, including cost controls regarding food, beverage, and labor • Ensure the completion and maintenance of P&L statements • Achieve food and labor targets • Manage resources to ensure quality and cost control within budgetary guidelines Productivity • Implement and maintain Aramark's agenda for both labor and food initiatives • Create value through efficient operations, appropriate cost controls, and profit management • Full compliance with Operational Excellence fundamentals, including food and labor • Direct and oversee operations related to production, distribution, and food service Compliance • Maintain a safe and healthy environment for clients, customers, and employees • Comply with all applicable policies, rules, and regulations, including those relating to safety, health, wage, and hour Key Responsibilities • Establish and maintain systems and procedures for the ordering, receiving, storing, preparing, and serving food-related products, as well as menu planning and development • Develop operational component forecasts and explain variances. Responsible for components accounting functions. • Ensure that requirements for appropriate sanitation and safety levels in respective areas are met • Coordinate and supervise unit personnel regarding production, merchandising, quality and cost control, labor management, and employee training • Recruit, hire, develop, and retain front-line teams. • Conduct period inventory • Maintain records to comply with ARAMARK, government, and accrediting agency standards • Interact with Client Management and maintain effective client and customer relations at all levels with the client organization • May participate in the sales process and negotiation of contracts • Look for opportunities to implement new products and services that support sales growth and client retention Additional Responsibilities • Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) • Develop and implement food service plans aligned with the client's mission and vision, including sustainable practices Qualifications

• Requires at least 4 years of experience • Requires at least 1-3 years of experience in a management role • Requires previous experience in food service • Requires a bachelor’s degree or equivalent experience • Strong communication skills • Ability to develop and maintain effective client and customer rapport for mutually beneficial business relationships • Ability to demonstrate excellent customer service using Aramark's standard model • Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb. • Must be able to stand for extended periods of time.

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