PT Customer Service Leader

1 week ago

Raleigh, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 389665_external_USA-NC-Raleigh
Address: USA-NC-Raleigh-9111 Leesville Rd
Store Code: Store 00536 Front End (7211946)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • PT Customer Service/Warehouse Associate

    3 days ago

    Raleigh, United States Romanoff Renovations Full time

    The PT Customer Service/ Warehouse Associate receives inventories, oversees the general organization and cleanliness of the warehouse, and dispatches rolled carpet goods and supplies based on daily production schedule in most cases by operating a for Customer Service, Warehouse Associate, Warehouse, Operations Manager, Associate, Inventory Control,...

  • Customer Service Representative

    3 months ago

    Raleigh, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Raleigh, NC, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...

  • FT Customer Service Leader

    1 month ago

    Raleigh, United States Food Lion Full time

    Address: USA-NC-Raleigh-2861 Jones Franklin Rd Store Code: Store 00816 Front End (7215455) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...

  • FT Customer Service Leader

    2 weeks ago

    Raleigh, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 391700_external_USA-NC-Raleigh Address: USA-NC-Raleigh-7440 101 Louisburg Rd Store Code: Store 01654 Front End (7227964) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • FT Customer Service Leader

    10 hours ago

    Raleigh, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 396405_external_USA-NC-Raleigh Address: USA-NC-Raleigh-5633 Creedmoor Crossing Store Code: Store 00193 Front End (7207061) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Customer Service Team Leader

    1 week ago

    Raleigh, North Carolina, United States Frontier Auto Parts Full time

    Company Overview:Frontier Auto Parts is a leading distributor of aftermarket auto parts, specializing in high-quality auto body collision components for repair facilities. Our commitment to excellence has established us as a trusted partner in the automotive industry.Position Summary:We are currently seeking a Customer Service Representative Manager who is...

  • Customer Service Representative

    3 months ago

    Raleigh, United States Progressive Service Company Full time

    Customer Service Representative **Job Number** : 188542 If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressives call center team. Taking inbound calls, youll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask,...

  • Physical Therapist

    3 months ago

    Raleigh, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionFind your perfect career fit with FYZICAL, an innovative company that is committed to your growth and success, when you join us at our Raleigh, NC location as our newest Physical Therapist (PT)!Feel secure knowing you are backed by a supportive practice leader who has chosen you to be part of an elite group of professionals...

  • Physical Therapist

    6 days ago

    Raleigh, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionFind your perfect career fit with FYZICAL, an innovative company that is committed to your growth and success, when you join us at our Raleigh, NC location as our newest Physical Therapist (PT)!Feel secure knowing you are backed by a supportive practice leader who has chosen you to be part of an elite group of professionals...

  • Customer Service Representative

    3 weeks ago

    Raleigh, United States O'Brien Service Company Full time

    Customer Service Representative Job Description Customer Service Representative Job Description Established in 1981, O’Brien Service Company is a locally owned and operated HVAC business located in Wilmington, NC. Mission Statement Our mission is to provide outstanding customer service and superior installation, repair, and maintenance of heating,...

  • Customer Service Representative PT

    5 days ago

    Raleigh, North Carolina, United States Lowes Foods Supermarket Full time

    Job SummaryWe are seeking a skilled Guest Service Clerk to join our team at Lowes Foods Supermarket. As a Guest Service Clerk, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.Key ResponsibilitiesCommunicate Effectively: Actively engage with every guest, greeting them warmly and...

  • Service Operations Leader

    2 weeks ago

    Raleigh, North Carolina, United States Aire Serv Full time

    Position OverviewAs a Service Operations Leader, you will play a crucial role in ensuring the efficient management of our service department. Your primary responsibility will be to oversee the daily operations, ensuring that we deliver exceptional service to our customers.Key ResponsibilitiesManage and optimize the service department to ensure profitability...

  • Server (PT) - Hospitality Professional

    2 days ago

    Raleigh, North Carolina, United States Kisco Senior Living Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Server (PT) to join our team at Kisco Senior Living. As a Server (PT), you will provide exceptional dining experiences for our residents and guests, ensuring a warm and welcoming atmosphere in our dining venues.Key ResponsibilitiesProvide Excellent Customer Service: Greet and escort residents...

  • Service Operations Leader

    2 weeks ago

    Raleigh, North Carolina, United States SYNTEGON Full time

    Service Operations LeaderCompany OverviewSyntegon Technology stands as a premier provider of process and packaging solutions. With a presence in over 30 locations across more than 15 countries, our skilled workforce is dedicated to developing and delivering comprehensive solutions tailored for the pharmaceuticals, food, and confectionery sectors. Our...

  • Customer Service Representative

    2 days ago

    Raleigh, North Carolina, United States Lowes Foods Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Clerk PT at Lowes Foods. As a key member of our front-end team, you will be responsible for providing exceptional guest service, ensuring a seamless shopping experience, and maintaining a clean and organized store environment.Key...

  • Customer Success Team Leader

    2 weeks ago

    Raleigh, North Carolina, United States Relay Full time

    About Relay:Relay is a rapidly growing technology startup based in Raleigh, dedicated to transforming communication methods. Our mission is significant and impactful.Position Overview:We are in search of a Customer Success Team Leader who thrives in a dynamic startup atmosphere where innovation is paramount. This role is pivotal in enhancing the customer...

  • Customer Service Associate

    5 days ago

    Raleigh, North Carolina, United States Watsco Full time

    About WatscoGemaire Distributors, a subsidiary of Watsco, Inc., is a leading distributor of HVAC/R equipment and supplies. As a member of our team, you will be part of a dynamic organization that values customer satisfaction and excellence in service.Job SummaryWe are seeking a skilled Counter Sales Associate to join our team. The successful candidate will...

  • Customer Service Representative

    3 months ago

    Raleigh, United States HomeTeam Pest Defense Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO024200 Showing 1 location **Job Details** **Description** **At HomeTeam, we put people first.** **We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer.** Our friendly, warm work...

  • Customer Service Representative

    3 weeks ago

    Raleigh, United States GWS Tool Group Full time

    Job Title: Customer Service Representative Department: Customer Service Reports to: Customer Service Lead Classification: Non-Exempt Location: Arden, NC Travel: None GWS is the North American leader in the design and manufacturing of custom cutting tools, servicing industries including Aerospace, Automotive, Medical, Energy, and general Engineering. As the...

  • Customer Service Ambassador

    2 days ago

    Raleigh, North Carolina, United States Workplace Options Full time

    Job SummaryWorkplace Options, a leading provider of employee support services, is seeking a highly skilled Customer Care Representative to join our team. As a key member of our support center, you will play a vital role in delivering exceptional customer experiences and providing support in various areas of customer assistance.Key Responsibilities:Assist...