Senior CRM Analyst
2 months ago
CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.
Our Perks:
- Flexible PTO (designed to offer flexible time away for you)
- Up to 12 weeks paid parental leave
- Paid Volunteer Time Off
- Mental health coverage
- Quarterly Wellness stipend
- Fertility benefits
- Complete list of benefits here
In this position you should have the following; excellent interpersonal skills with the ability to communicate at all levels. Strong problem solving and creative skills and the ability to exercise sound judgment. Most important, demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation.
How you'll create opportunities in this Senior CRM Analyst role:
- Drive the CRM operational processes ensuring quality data, functionality, synchronizations, and third-party integrations.
- Provide day to day management of the CRM database including intake, creation, and execution of dashboards, views, data imports, simple customizations & workflows, data clean-up, and provisioning of licenses and roles.
- Provide front-end user support by addressing day-to-day requests.
- Develop documentation and trainings to support usability and adoption.
- Support processes driven and dependent on the Microsoft Dynamics CRM database, including support, maintenance, documentation, enablement, and enhancements.
- Manage data quality and governance projects on a regular basis.
- Manage data enrichment projects by leveraging third-party data providers, SaaS platforms, and firm-wide synchronizations providing guidance on improvements.
- Submit or act on ServiceNow tickets with appropriate routing where necessary.
- Investigate, troubleshoot, and escalate data integrity, errors, and Microsoft Dynamics CRM performance issues.
- Pressure test development for scalable solutions as directed by the Product Owner and/or Manager, Marketing Technology.
- Partner with Product Owner, marketing automation team, analysts, developers, and Manager, Marketing Technology for supporting reporting and streamlined business processes.
- Identify and implement appropriate improvements ensuring processes are automated and can scale at an enterprise level.
- Help drive initiatives forward by providing subject matter expertise to junior analysts on various projects and processes.
- 5 years of relevant experience
- Experience with CRM systems, Microsoft Dynamics preferred.
- Bachelor's degree or combination of experience, education and training may be accepted in lieu of degree
- Understanding of the sales and marketing functionality within CRM.
- Experience using project management tools.
- Experience with Microsoft office tools such as Excel, Word, PowerPoint, Planner, and Teams.
#LI-DJ1
Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities.
Click here to learn about your hiring rights.
Wellness at CLA
To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.
To view a complete list of benefits click here.
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