Senior Technical Analyst

4 weeks ago

Chicago, Illinois, United States Komatsu Full time

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

We have an exciting opportunity for a Senior Technical Analyst – Salesforce to join our corporate IT team. This role is working onsite and can be based at our headquarters in Milwaukee, WI or Chicago, IL (near O'Hare). Alternative work locations will not be considered.

As a Senior Technical Analyst specializing in Salesforce, you will play a crucial role in designing, configuring, and customizing the Salesforce CRM. You will collaborate closely with business and IT stakeholders, developers, and architects to gather requirements, convert them into technical requirements, implement configurations, and optimize the functionality of digital experience solutions to meet business needs.

Key Job Responsibilities
  • Responsibilities include helping design scalable solutions (leveraging native application features first) and processes with developers and architects, working with support teams who support customers and our internal systems, as well as taking business requirements and translating them into actionable technical requirements.
  • The role is responsible for the day-to-day management of the Salesforce platform and execution of complex, multi-disciplined Salesforce projects by functioning as the intermediary between the business stakeholders, IT, and 3rd party vendors.
  • Ensure daily operations remain stable by providing Tier 3 technical support for the platform and solutions by collaborating directly with users to identify, research, troubleshoot and resolve issues.
  • Responsible for providing end to end solutions using Salesforce CPQ.
  • Support the operation and maintenance of existing and future CPQ infrastructures, including rule configuration, release management, environment management, data transformation, and data migration.
  • Oversee troubleshooting and updating of published rule configurations.
  • Perform system configuration, testing, and validation to ensure the accuracy and functionality of Salesforce CRM solutions.
  • Provide L3 Support to troubleshoot and resolve technical issues and errors related to platform configuration and administration.
  • Function as a subject matter expert to guide team members, perform code reviews, identify alternative solutions, and ensure standard application development methodologies and ensure coding standards are followed.
  • Document configuration changes, technical specifications, and system configurations for reference and future maintenance.
  • Own all steps of solution delivery, from ideation through Production stabilization, including, but not limited to system configuration, unit testing, mass data maintenance, cross-platform deployments, all following IT controlled procedures, leveraging deployment automation tools.
  • Collaborate with cross-functional teams, including developers, architects, and business analysts, to deliver integrated and scalable solutions.
  • Stay current with industry trends and best practices in salesforce platform, configuration tools, and administration techniques.

Qualifications/Requirements
  • Bachelor's degree in information technology, information science or a related field
  • 5+ years of experience in hands-on technical analysis, configuration, and administration in Salesforce & CPQ (Configure, Price, Quote).
  • Hands-on experience with Apex, LWC, CPQ Configurations.
  • Experience working with the Salesforce APIs and building services to connect Salesforce with other systems.
  • Experience with Data loader, Workbench, or equivalent.
  • Solid understanding of the Lead-To-Cash business process (Lead, Opportunity, Quote, Contract) and supporting technologies (Salesforce CPQ, Sales Cloud, Service Cloud)
  • Solid understanding of digital experience platforms, including content management systems (CMS), ecommerce platforms, customer relationship management (CRM) systems and CPQ.
  • Strong analytical and critical thinking skills, with the ability to translate business requirements into technical solutions.
  • Excellent communication and collaboration skills, with the ability to interact effectively with business stakeholders and technical teams.
  • Meticulous and organized, with the ability to manage multiple tasks and priorities in a demanding environment.
  • Experience with Field Service will be beneficial.
  • Salesforce Developer and/or CPQ certification is a plus.

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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