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Customer service representative
3 months ago
Randstad is partnering with a leading wealth management firm to hire a Customer Service Professional. If you or someone in your network is seeking a great opportunity for career growth, we encourage you to apply today This is a remote position but candidates are required to be local to the locations below:
- Austin, TX: M-F 7:30am - 4 pm CST
- El Paso, TX: M-F 7:30am - 4pm MST
- Phoenix, AZ: 7:00am - 4pm PST and could change due to Daylight savings
salary: $17.6 - $18 per hour
shift: First
work hours: 7 AM - 4:30 PM
education: No Degree Required
Responsibilities
•Answer general client services hotline calls, respond to emails.
•Responsible for sending internal reports to clients
•Assist with the Account Closing process and following up after plans have left
•Research and respond to client issues and inquiries related to password resets, SRC access, and various other areas of product knowledge and support
•Meet established service level standards.
•Manage multiple tasks effectively by balancing high productivity with excellent service quality
•Responsible for presenting a professional image of the company in all communications.
•Collaborate with internal partners in delivery of timely and accurate information in response to inquiries and/or service issues
Skills Follow-up Call Center Support Customer support Telephone Etiquette Financial Services
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
