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CRM Support Specialist, NA

2 months ago

Atlanta, United States Vantage Data Centers Full time
About Vantage Data Centers


Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Business Operations Department

As a part of the Vantage Operations team, the Business Operations department is responsible for ensuring standards for operation performance, maintaining customer leases, producing monthly customer electivity bills, generating regular reports, and supporting Operational Effectiveness. The Business Operations department also works closely with all Vantage departments to ensure customer success from the construction process through daily operations and delivery activities.

Position Overview

Vantage is looking for an ambitious, detail-oriented, hands-on CRM Support Specialist to oversee and streamline operational processes for CMMS tracking. You will help develop new workflows and process for CMMS tracking and provide ongoing support to local Site Operations teams.

This role is to be based as a hybrid role in Atlanta, GA. Travel is required (see Job Requirements).

Essential Job Functions

  • Develop and coordinate user workflows on our new ESM platform.

  • Support integration from existing CMMS tool to a new platform.

  • Participate in developing training for users

  • Identify areas for process improvement within the CRM system and propose solutions.

  • Collaborate with cross-functional teams to streamline workflows and enhance system usability

  • Respond to user inquiries and provide technical support via email, phone, or in-person.

Duties

  • Administer user accounts, permissions, and access controls within the CRM

  • Monitor system performance and troubleshoot any issues that arise

  • Coordinate with IT for system backups, updates, and patches

  • Develop and update training materials, including video tutorials and step-by-step guides

  • Manage data migration tasks when integrating with other systems or upgrading the CRM

  • Analyze CRM data to identify key metrics and performance indicators

  • Gather feedback from users and identify areas for CRM process enhancements

  • Document and map out current workflows and propose improvements

  • Additional duties as assigned by Management

Job Requirements

  • Bachelor's degree in Information Technology, Business Administration, or a related field preferred

  • 3+ years of experience in CRM support or a similar role

  • Certification in ServiceNow administration or a related area, preferred

  • Experience in the critical facilities or operations industry, preferred

  • Knowledge of ITIL or similar frameworks, preferred

  • Ability to work independently and manage multiple priorities.

  • Strong attention to detail and organizational skills

  • Willingness to learn and adapt to new technologies and processes

  • Travel required is expected to be up to 5-10% but may increase over time as the business evolves

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

#LI-Hybrid

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.


Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.