Front Desk Agent

6 months ago

Portland, United States Hyatt Place Portland Full time

Job Summary:

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Property Details:

Featuring a free 24-hour transfer service to Portland International Airport, just 1 miles away, this hotel offers free WiFi.

A 42-inch flat-screen cable TV and over-sized sofa bed are included in each guest room at Hyatt Place Portland Airport/Cascade Station. A compact fridge is also offered.

The H bar offers 24-hour dining options, baked goods and specialty coffee drinks.

An indoor swimming pool and 24-hour fitness center are available for guest relaxation.

Fort Vancouver is 5 miles away. Portland city center is 10 miles away from Portland Airport/Cascade Station Hyatt Place. The Cascade Shopping Center, with various shops and restaurants, is 5 minutes' walk away.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Front Desk Agent

    7 months ago

    Portland, United States Canterbury Hotel Group Full time $16

    **Front desk evening shift 3 pm-11 pm**JOIN OUR TEAM !!We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a...

  • Front Desk Agent

    3 weeks ago

    Portland, United States Pyramid Global Hospitality Full time

    Come be a part of something bigger! Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are jus Front Desk, Agent, Hospitality, Guest Service, Hotel, Skills

  • Front Desk Ambassador

    1 week ago

    Portland, Oregon, United States Courtyard Portland East Full time

    Job SummaryWe are seeking a highly skilled and courteous Front Desk Agent to join our team at the Courtyard Portland East. The successful candidate will be responsible for providing exceptional service to guests, ensuring seamless check-in and check-out experiences, and maintaining accurate records.Estimated Salary: $45,000 - $55,000 per annum (dependent on...

  • Front Desk Agent

    3 months ago

    Portland, United States Westin Portland Harborview Full time

    Job Summary: Join the Westin Family Today! Full benefits available (medical , dental, vision, 401K), 80 Hours of paid time off. Enjoy great perks like hotel & travel discounts, free gym access, and much more! See below for details! This position starts at $18 per hour The Westin Portland Harborview is currently seeking a part time Front Desk Agent. Must...

  • Front Desk Agent

    2 months ago

    Portland, United States PDK Hotel Group Full time $16 - $18

    We are looking for new staff members to join our hotel team! We're looking for someone who will share our belief that our guests should be provided with a personal and wonderful experience, pleasant stay, and smooth checkout. We are looking for people with a great attitude, customer service, and enthusiasm. The Front Desk Agent/Staff Member should work well...

  • Front Desk Specialist

    4 days ago

    Portland, Maine, United States Aimbridge Hospitality Full time

    Job SummaryAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team at The Westin Portland Harborview. This part-time position requires a high school diploma or equivalent and experience in a hotel or related field. You must be able to provide exceptional customer service, operate the front desk computer system, and collaborate with...

  • Front Desk Representative

    4 days ago

    Portland, Oregon, United States Sage Hospitality Group, LLC Full time

    Job SummaryWe are seeking a highly professional and courteous Front Desk Agent to join our team at Sage Hospitality Group, LLC. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests by responding promptly to their inquiries and resolving any issues in a timely manner.Key Responsibilities:Respond to...

  • Portland-Front Desk Agent

    5 months ago

    Portland, United States Giri Hotel Management LLC Full time

    DescriptionCalling all Customer Service Superstars! The Hilton Garden Inn Portland Airport is now hiring for a Front Desk Agent Full & PartTime. Must be detail oriented, able to work on own and in a team, and must have good communication skills. Full/Part time hours available. The salary is $18.00/hour Why Giri Hotels? Benefits to working at our hotel...

  • Front Desk Agent

    5 months ago

    Portland, United States Courtyard Portland North Full time

    InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...

  • Front Desk Agent

    7 months ago

    Portland, United States Courtyard Portland Tigard Full time

    InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...

  • Front Desk Agent

    3 weeks ago

    Portland, United States Columbia Hospitality Full time

    Front Desk Agent | Inn at the Convention Center Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and...

  • Front Desk Supervisor Lead

    3 days ago

    Portland, Oregon, United States Hotel Grand Stark Full time

    Front Desk Supervisor at Hotel Grand Stark.This position offers a unique opportunity to join a dynamic hospitality team in a luxurious hotel setting. As a Front Desk Supervisor, you will be responsible for overseeing the Front Desk, Valet, Housekeeping, Property Maintenance, and overnight agents. You will work closely with the Hotel Manager to ensure...

  • Front Desk Hospitality Representative

    3 days ago

    Portland, Oregon, United States Pyramid Global Hospitality Full time

    Position Description:The Front Desk Agent will serve as the primary point of contact for guests, handling all aspects of their stay from check-in to check-out. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Main Duties:Guest Services: Greet and register guests, handle room...

  • Front Desk Agent

    3 months ago

    Portland, United States Sage Hospitality Full time

    Why us?: The AC Portland Downtown is seeking a Front Desk Agent to join our team in serving guests with creativity and passion. Connect to the Pacific Northwest at AC Hotel Portland Downtown. Designed for modern travelers, our pet-friendly hotel in Portland, Oregon draws on its European style and prime City Center location to curate a thoughtful travel...

  • Front Desk and Night Audit

    7 months ago

    Portland, United States Canterbury Hotel Group Full time $16 - $18

    Join our team at Holiday Inn Express and Suites Cascades Station!!We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If...

  • Front Desk Agent

    5 months ago

    Portland, United States La Quinta Portland Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    4 months ago

    Portland, United States Courtyard Portland East Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    5 months ago

    Portland, United States Pyramid Global Hospitality Full time

    Overview Come be a part of something bigger! Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental...

  • Front Desk Representative

    3 days ago

    Portland, Oregon, United States Courtyard Portland East Full time

    **Job Summary:**We are seeking a highly skilled and courteous Front Desk Agent to join our team at Courtyard Portland East. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless check-in and check-out experience.Key Responsibilities:Provide attentive and efficient service to all...

  • Hotel Front Desk Associate

    4 days ago

    Portland, Oregon, United States Hyatt Place Portland Full time

    Job DescriptionWe are seeking an experienced Front Desk Agent- Part Time to join our team at Hyatt Place Portland Airport/Cascade Station. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring that every guest feels welcome and valued throughout their stay. With a...