Front Desk Agent

5 months ago

Portland, United States Hyatt Place Portland Full time

Job Summary:

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Property Details:

Featuring a free 24-hour transfer service to Portland International Airport, just 1 miles away, this hotel offers free WiFi.

A 42-inch flat-screen cable TV and over-sized sofa bed are included in each guest room at Hyatt Place Portland Airport/Cascade Station. A compact fridge is also offered.

The H bar offers 24-hour dining options, baked goods and specialty coffee drinks.

An indoor swimming pool and 24-hour fitness center are available for guest relaxation.

Fort Vancouver is 5 miles away. Portland city center is 10 miles away from Portland Airport/Cascade Station Hyatt Place. The Cascade Shopping Center, with various shops and restaurants, is 5 minutes' walk away.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Front Desk Agent>

    6 months ago

    Portland, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Westin Portland Harborview [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Agent

    4 months ago

    Portland, United States The Portland Regency Hotel & Spa Full time

    The Portland Regency Hotel & Spa is looking for a Full-Time Front Desk Agent to join our team! We are a beautiful Historic Hotel of America located in the heart of Portland's Old Port District. Full-Time benefits include: Medical, Dental, Life and Short-Term Disability insurances, Holidays, and PTO. Part-Time benefits includes sick time. All employees...

  • Front Desk Agent

    6 months ago

    Portland, United States Canterbury Hotel Group Full time $16

    **Front desk evening shift 3 pm-11 pm**JOIN OUR TEAM !!We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a...

  • Front Desk Agent

    3 weeks ago

    Portland, Maine, United States Highgate Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide attentive and courteous service to guests during check-in, throughout their...

  • Front Desk Agent

    1 week ago

    Portland, United States Atrium Hospitality Full time

    Provide exceptional customer service by being engaging and taking sincere interest. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Quickly task-switch at any giv Front Desk, Agent, Hotel

  • Front Desk Agent

    4 weeks ago

    Portland, United States Aimbridge Hospitality Full time

    Join the Westin Family Today! Full benefits available (medical , dental, vision, 401 K), 80 Hours of paid time off. Enjoy great perks like hotel & travel discounts, free gym access, and much more! See below for details! This position starts at $21 pe Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent

    4 weeks ago

    Portland, Oregon, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Westin Portland Harborview. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.Key Responsibilities:Register guests and process check-ins and check-outs in a friendly...

  • Front Desk Supervisor

    3 weeks ago

    Portland, Oregon, United States Azul Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. This role ensures that the front desk operation meets hotel standards for maximum guest satisfaction.Key Responsibilities• Ensure efficient guest registration, check out, and telephone...

  • Front Desk Representative

    4 weeks ago

    Portland, Maine, United States Aimbridge Hospitality Full time

    Front Desk Agent OpportunityWe are seeking a skilled and friendly Front Desk Agent to join our team at The Westin Portland Harborview. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Provide warm and welcoming service to guests,...

  • Front Desk Representative

    1 month ago

    Portland, Oregon, United States The Portland Regency Hotel & Spa Full time

    Front Desk Agent Job DescriptionThe Portland Regency Hotel & Spa is seeking a skilled Front Desk Agent to provide exceptional guest service and support to our hotel guests.Key Responsibilities:Assist guests with their needs in a timely, professional, and courteous manner.Respond to guest inquiries and resolve issues in a fair and efficient manner.Process...

  • Front Desk Representative

    1 month ago

    Portland, Oregon, United States Island Hospitality Full time

    Job Title: Front Desk AgentWe are seeking a highly motivated and professional Front Desk Agent to join our team at Island Hospitality. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.Key...

  • Front Desk Agent

    2 months ago

    Portland, United States Westin Portland Harborview Full time

    Job Summary: Join the Westin Family Today! Full benefits available (medical , dental, vision, 401K), 80 Hours of paid time off. Enjoy great perks like hotel & travel discounts, free gym access, and much more! See below for details! This position starts at $18 per hour The Westin Portland Harborview is currently seeking a part time Front Desk Agent. Must...

  • Front Desk Agent

    4 weeks ago

    Portland, Oregon, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and handling various front office duties. This is a part-time opportunity to join a dynamic team in a fast-paced hotel environment.Key ResponsibilitiesRegister guests and handle check-ins and check-outs in a friendly...

  • Front Desk Associate

    3 weeks ago

    Portland, Maine, United States Westin Portland Harborview Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Westin Portland Harborview. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.ResponsibilitiesGuest Service: Greet...

  • Front Desk Agent

    3 weeks ago

    Portland, United States PDK Hotel Group Full time $16 - $18

    We are looking for new staff members to join our hotel team! We're looking for someone who will share our belief that our guests should be provided with a personal and wonderful experience, pleasant stay, and smooth checkout. We are looking for people with a great attitude, customer service, and enthusiasm. The Front Desk Agent/Staff Member should work well...

  • Front Desk Supervisor

    1 month ago

    Portland, Oregon, United States North Pacific Management Full time

    Front Desk SupervisorAre you a hospitality professional looking for a challenging role in a dynamic environment? We are seeking a skilled Front Desk Supervisor to join our team at the Radisson Hotel in Portland by the Airport.Key Responsibilities:Direct and coordinate the activities of the front desk staff to ensure prompt and courteous service to all...

  • Front Desk Supervisor

    4 weeks ago

    Portland, Oregon, United States North Pacific Management Full time

    Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Radisson Hotel in Portland. As a key member of our front office team, you will be responsible for directing, planning, and coordinating the activities of our front desk staff to ensure prompt and courteous service to all guests.Key...

  • Front Desk Representative

    3 weeks ago

    Portland, Oregon, United States Courtyard Portland East Full time

    Job Title: Front Desk AgentAt Courtyard Portland East, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay. This role requires a strong ability to multitask, prioritize tasks, and maintain...

  • Front Desk Representative

    4 weeks ago

    Portland, Oregon, United States Courtyard Portland East Full time

    Job SummaryCourtyard Portland East is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide attentive and courteous service to guests during check-in, throughout their...

  • Front Desk Representative

    4 weeks ago

    Portland, Maine, United States Westin Portland Harborview Full time

    Job Summary:Seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Westin Portland Harborview. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key...