![PostScan Mail](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
3 days ago
We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary.
Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Office address: 7 Whittier Pl, Boston, MA 02114
Note: This is a new store location for our company, so there might initially be some tasks involving setting up the store. The right candidate should be comfortable assisting with furniture and office decor set up, making sure the office is presentable to new customers and assisting with building our brand.
Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Aid with mail room operations such as packaging, shipping and receiving mail
Assist with walk in fingerprinting servicing clients
and other duties as assigned.
Requirements and Skills
Proven work experience as a customer service rep or sales support associate
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Excellent communication skills
Analytical and multitasking skills
Teamwork and motivational skills
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Ability to Commute:
Boston, MA 02114 (Required)
Work Location: In person
#J-18808-Ljbffr
-
Customer Service Representative
3 weeks ago
Boston, United States UHaul Moving and Storage of Boston- Boston, MA Full timeNow Hiring Friendly Customer Service Representatives, starting at $17.50/hr, with a $100 Sign On Bonus. Once you complete your certifications, you will be bumped up to $19/hr plus a $300 bonus as long as it's within 60 days. If you're interested, please text me at my cell phone number, Chris Francisco 857-544-0679. We are seeking High Energy, Positive...
-
Customer Service Representative
3 hours ago
Boston, United States The Hollister Group LLC Full timeCustomer Service Representative One of our clients, an insurance firm in the Boston area, is on the search for a Customer Service Representative. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for providing a strong and professional experience experience. Candidates need to be able to start...
-
Customer Service Representative
3 days ago
Boston, United States Atlas Business Consulting Inc Full timeJob Description Job Description We are seeking a dedicated and driven Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service and resolving any issues or inquiries they may have. Your goal will be to ensure customer satisfaction...
-
Customer Service Representative
1 month ago
Boston, United States NR Consulting Full timeJob Title: Customer Service Representative Location: Boston, MA 02116 Position Type: Contract with Possible extension Duration: 2+ months Overview : Customer Service Representative is responsible for by operating key stations by activating a typewriter-style keyboard terminal via (NDP-250) scanner for the purpose of updating into the computer. ...
-
Customer Service Representative
3 weeks ago
Boston, United States PostScan Mail Full timeWe are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...
-
Customer Service Representative
1 week ago
Boston, United States The Hollister Group Full timeCustomer Service Representative One of our clients, an insurance firm in the Boston area, is on the search for a Customer Service Representative. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for providing a strong and professional experience experience. Candidates need to be able to start immediately. ...
-
Customer Service Representative
1 week ago
Boston, United States The Hollister Group Full timeCustomer Service Representative One of our clients, an insurance firm in the Boston area, is on the search for a Customer Service Representative. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for providing a strong and professional experience experience. Candidates need to be able to start immediately. ...
-
Customer Service Representative
3 weeks ago
Boston, United States ATLAS BUSINESS CONSULTING Full timeJob DescriptionJob DescriptionWe are seeking a dedicated and driven Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service and resolving any issues or inquiries they may have. Your goal will be to ensure customer satisfaction and...
-
Customer Service Representative
6 days ago
Boston, United States Cobra Power Full timeJob Description Job Description We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience...
-
Customer Service Representative
2 weeks ago
Boston, United States Poolmaster, Inc Full timeJob DescriptionJob DescriptionThis is a remote position. Poolmaster, is a manufacturer of aftermarket pool and spa products. We offer products across six distinct product lines – Backyard & Décor, Games & Toys, Floats, Inflatables, Maintenance and Swim & Dive Gear. Headquartered in Sacramento, California, we manufacture, market, sell and distribute...
-
Customer Service Representative
1 month ago
Boston, Massachusetts, United States Circle K Full timeStore : 14 West Broadway, Boston, Massachusetts 02127Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...
-
Customer Service Representative
2 weeks ago
Boston, United States PostScan Mail Full timeWe are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...
-
Customer Services Representative
4 weeks ago
Boston, United States HMD Construction & Development Full timeJob Description Job Description We are seeking a Customer Services Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve...
-
Customer Service Representatives
4 weeks ago
Boston, United States Boston Public Schools Full timeBoston Public Schools seeks Customer Service Representatives - Transportation Department Reports To : Customer Service Team Leads Position Type: Temporary Position (Potential to stay on Long Term) Start date: July 1, 2024 OVERVIEW: The Boston Public Schools is the largest school district in Massachusetts with approximately 57,000...
-
Customer Service Representative
3 weeks ago
Boston, United States WITHINGS Full timeithings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables. Historically a B2C company, Withings created a new B2B division - Withings...
-
Customer Service Representative
1 month ago
Boston, United States Dart World, Inc. Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Data entry of orders into SAP SystemProvide information about the products and servicesTroubleshoot and resolve product...
-
Customer Service Representative
1 month ago
Boston, United States U-Haul Full timeLocation: 985 Mass Ave, Boston, Massachusetts 02118 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
2 weeks ago
New Boston, United States Domino's Corporate Full timeJob DescriptionJob DescriptionCompany DescriptionMAKE GREAT PIZZA — AND MORE — POSSIBLE Be a part of the world's #1 Pizza company and watch your career grow! Job DescriptionThe Domino’s Pizza Supply Chain Center seeks a Customer Service Representative for their dough production distribution facility. The Customer Service Representative...
-
Customer Service Representative
1 month ago
Boston, United States Orbia Full timeJoin Dura-Line, an Orbia business, in leading the charge for global connectivity! As the premier manufacturer of plastic conduit pipes, we create pathways that connect people and information worldwide in various markets. Every part of the manufacturing process is monitored with environmentally friendly sustainable efforts in mind. Quality, sustainability,...
-
Customer Service Representative
2 weeks ago
Boston, United States Preferred Staffing & Recruiting Full timeOur Underwriting Association is seeking a Temp to Perm Customer Service Representative to join our Underwriting Department. This position is responsible for aiding agents and customers in obtaining property insurance. This position reports to the Customer Service Supervisor and has no supervisory responsibilities.JOB REQUIREMENTS:This position requires a...