Customer Service Representative

3 days ago


Boston, United States The Hollister Group Full time

Customer Service Representative


One of our clients, an insurance firm in the Boston area, is on the search for a Customer Service Representative. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for providing a strong and professional experience experience. Candidates need to be able to start immediately.

Responsibilities:

  • Answer incoming inquiries from customers both domestic and internationally with proper phone, chat, email, and social etiquette
  • Resolve customer issues at the first point of contact
  • Process customer orders into their CRM system with accuracy and in a timely manner
  • Meet or exceed monthly department quality service performance standards outlined in the monitoring expectations
  • Respond to customer emails regarding racking requests, invoicing, and payment inquires
  • Research all customer requests and ensure proper customer follow-up
  • Update notes in all applicable systems for all inquiries and customer service issues including CRM
  • Complete online account transactions, maintenance, and service requests from customers and for other areas of the bank as defined in the online process documents


Qualifications:

  • 1 year of customers service experience, ideally in e-commerce, retail, or insurance
  • Associates degree preferred
  • Experience handling a high volume of emails
  • Strong written and verbal communication skills
  • Ability to multi-task and stay organized
  • Strong Outlook, Word, and Excel skills
  • Ability to learn CRM tracking system; SAP experience preferred
  • Ability to work in a team but complete individual tasks


Our Commitment to Diversity, Equity & Inclusion

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.



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