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Customer Service Representative
3 days ago
Customer Service Representative
One of our clients, an insurance firm in the Boston area, is on the search for a Customer Service Representative. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for providing a strong and professional experience experience. Candidates need to be able to start immediately.
Responsibilities:
- Answer incoming inquiries from customers both domestic and internationally with proper phone, chat, email, and social etiquette
- Resolve customer issues at the first point of contact
- Process customer orders into their CRM system with accuracy and in a timely manner
- Meet or exceed monthly department quality service performance standards outlined in the monitoring expectations
- Respond to customer emails regarding racking requests, invoicing, and payment inquires
- Research all customer requests and ensure proper customer follow-up
- Update notes in all applicable systems for all inquiries and customer service issues including CRM
- Complete online account transactions, maintenance, and service requests from customers and for other areas of the bank as defined in the online process documents
Qualifications:
- 1 year of customers service experience, ideally in e-commerce, retail, or insurance
- Associates degree preferred
- Experience handling a high volume of emails
- Strong written and verbal communication skills
- Ability to multi-task and stay organized
- Strong Outlook, Word, and Excel skills
- Ability to learn CRM tracking system; SAP experience preferred
- Ability to work in a team but complete individual tasks
Our Commitment to Diversity, Equity & Inclusion
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
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