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Customer Service Representative
3 months ago
Job Description
Job Description
We are seeking a dedicated and driven Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service and resolving any issues or inquiries they may have. Your goal will be to ensure customer satisfaction and maintain a positive image for our company.
Location:
South Boston (must be able to commute)
Key Responsibilities:
Provide exceptional customer service to all customers, addressing their needs and concerns in a timely manner.
Provide product and service information
Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
Upsell and cross-sell products and services to increase revenue.
Resolve customer issues efficiently and courteously
Maintain customer satisfaction
Requirements:
High school diploma or equivalent.
Previous experience in customer service or a related field
Excellent communication skills; bilingual is a plus
Positive attitude and a passion for helping people
Ability to work well independently and as part of a team
Strong attention to detail and organizational skills
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