Enterprise Service Desk Specialist
3 weeks ago
Description
Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities?
As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
What will you do as a Help Desk Support Representative?
You will serve as the initial point of contact for IT-related problems and provide tier 1 level support which will consist of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:
Provide health and status monitoring of the networks
Documenting and communicating outage information to co-workers and customers
Executing scripts
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) Services.
Basic Qualifications:
High school Diploma or General Equivalency Diploma (GED) and3 years of relevant experience
Active DODSecret clearance or ability to obtain
DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)
Must be willing to work shifts, including evenings and weekends.
Preferred Qualifications:
Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
Pay Range: $26.27+/hr.
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Original Posting Date: 2024-02-23While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range: Pay Range -The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
-
Enterprise Service Desk Specialist
4 weeks ago
New Orleans, United States Leidos Full timeDescription Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity...
-
Enterprise Service Desk Specialist
3 weeks ago
New Orleans, LA, 70113, Orleans Parish, LA, United States Leidos Full timeDescription Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities? As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity...
-
Service Desk Technician
1 day ago
New York, United States Seneca Resources Full timePosition Title: Service Desk Technician Location: Boise, ID Environment: On-site Position Status: Contract Pay rate: $20/hr. Position Description: The main function of an Enterprise Service Desk Representative is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or...
-
Front Desk Specialist
4 days ago
New Orleans, United States Holiday Inn Club Vacations Full timeJob DescriptionJob DescriptionThe Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review...
-
Front Desk Specialist
2 weeks ago
New Orleans, United States Holiday Inn Club Vacations Full timeJob DescriptionJob DescriptionThe Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review...
-
Senior Service Desk Specialist
1 week ago
New York, United States Apple Bank for Savings Full timePerform initial analysis of network issues, resolving/escalating as needed. - Provide Tiers 1 & 2 infrastructure/desktop technical assistance, support, and analyses for incoming requests through the Bank's online service & request tracking system eit Service Desk, Specialist, Senior, Service, Banking
-
Programmatic Trading Specialist
2 days ago
New York, United States The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers -- and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
-
Service Desk Technician
1 day ago
New York, United States Insight Global Full timeRequired Skills and Experience * 2+ years of experience in Help Desk/Service Desk Analyst role Experience in Healthcare setting Experience with Outlook troubleshooting Strong use of Active Directory Strong understanding of command-line shortcuts Experience troubleshooting: network, software, hardware Experience working with a ticketing system Strong verbal...
-
Service Desk Analyst
4 days ago
New York, United States NYC Health Hospitals Full timeEmpower Every New Yorker - Without Exception - to Live the Healthiest Life Possible NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of...
-
Patient Services Associate
4 weeks ago
New Orleans, United States St Thomas Community Health Center Full timeJob DescriptionJob DescriptionPatient Services Associate - Front Desk - Bilingual SpanishAt St. Thomas Community Health Center our mission is to provide culturally competent healthcare of the highest quality, regardless of the patients ability to pay. Central to our mission is to acknowledging the role of institutional racism as causative of these...
-
Front Desk
2 weeks ago
New Orleans, United States Marriott Full time**Additional Information** Pay: $15.30 **Job Number** 24077211 **Job Category** Rooms & Guest Services Operations **Location** Courtyard New Orleans Downtown Near the French Quarter, 124 Saint Charles Avenue, New Orleans, Louisiana, United States **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** ...
-
Front Desk
2 weeks ago
New Orleans, United States Marriott Full time**Additional Information** Pay: $15.30 **Job Number** 24062179 **Job Category** Rooms & Guest Services Operations **Location** Courtyard New Orleans Downtown Near the French Quarter, 124 Saint Charles Avenue, New Orleans, Louisiana, United States **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** ...
-
Front Desk
2 weeks ago
New Orleans, United States Marriott International Full timeAdditional Information Pay: $15.30 Job Number 24077211 Job Category Rooms & Guest Services Operations Location Courtyard New Orleans Downtown Near the French Quarter, 124 Saint Charles Avenue, New Orleans, Louisiana, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...
-
Front Desk
2 weeks ago
New Orleans, United States Marriott International Full timeAdditional Information Pay: $15.30 Job Number 24062179 Job Category Rooms & Guest Services Operations Location Courtyard New Orleans Downtown Near the French Quarter, 124 Saint Charles Avenue, New Orleans, Louisiana, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...
-
IT Help Desk Technician
1 week ago
New Orleans, United States RSDC Full timeRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and enduring change...
-
IT Help Desk Technician
2 days ago
New Orleans, United States RSDC Full timeRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and enduring change...
-
IT Help Desk Technician
1 week ago
New Orleans, United States RSDC Full timeJob DescriptionJob DescriptionRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in...
-
IT Help Desk Technician
1 week ago
New Orleans, United States RSDC Full timeJob DescriptionJob DescriptionRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in...
-
Front Desk
4 weeks ago
New Orleans, Louisiana, United States Courtyard New Orleans Downtown Near the French Quarter Full timeAdditional Information Pay: $15.30Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard New Orleans Downtown Near the French Quarter, 124 Saint Charles Avenue, New Orleans, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving...
-
Front Desk
1 week ago
New Orleans, United States Courtyard New Orleans Downtown Near the French Quarter Full timeAdditional Information Pay: $15.30Job Number 24077211Job Category Rooms & Guest Services OperationsLocation Courtyard New Orleans Downtown Near the French Quarter, 124 Saint Charles Avenue, New Orleans, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just...