Customer Success Manager

1 week ago


San Jose, United States Cisco Full time

Application window is expected to close on 28/Oct/2024 What You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your responsibilities will include: Driving software utilization and value realization, leading to customer renewals and business growth. Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding. Building strong relationships with customer partners to understand their challenges and objectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes. Acting as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends. Offering expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies. Who You'll Work With: You will work closely with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners. Your role involves partnering with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth. This collaborative environment will enable you to leverage the expertise and support of various team members to achieve shared goals and deliver exceptional value to our customers. Who You Are: You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes. You excel at creating and implementing Technical Adoption Plans that lead software outcomes and optimize Return on Investment. Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You have a keen eye for identifying new opportunities and are dedicated to ensuring customer success and satisfaction. 12 years of related experience in the technology industry or client-facing role Knowledge of at least two technology architectures Experience driving successful customer adoption and delivery of projects. Experience with budgeting and recurring revenue concepts, managing margin, and reducing attrition Why Cisco? #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. #J-18808-Ljbffr



  • San Jose, United States Intelliswift Full time

    Job ID: 24-05897 Job Title: Customer Success Manager Location: Remote Duration: 9 months Contract Type: W2 only Pay Rate: $54.37/Hour Project Scope: We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. In this role, you will be industry-specialized and deliver an outstanding experience for Client's top customers,...


  • San Jose, California, United States IBM Full time

    Customer Success Manager Job DescriptionAbout the RoleIBM's Industry Consultants are critical to our clients as they work to reinvent themselves for the future. As a Customer Success Manager, you will play a key role in our highly visible and skilled team of global consultants, accelerating sales, delivering client engagements, and building IBM's market...


  • San Jose, United States Smartsheet Full time

    Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries - so for us changing the way the world works is all in a day's work. Smartsheet is looking for a proven leader to help build, operate, and scale...


  • San Jose, California, United States PayPal Full time

    Job DescriptionJob Title: Sr Customer Success MgrJob Summary:We are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our merchant customers, identifying opportunities for growth and improvement, and delivering exceptional...


  • San Jose, United States Kompliant Full time

    Customer Success Manager Hybrid or Remote (U.S.-based) | Full-time About Kompliant: Kompliant provides highly configurable platform services and AI-enabled workflow automation tools that help growth-oriented financial institutions meet their regulatory compliance obligations related to account opening and ongoing account health monitoring. With Kompliant,...


  • San Jose, California, United States PayPal Full time

    Job DescriptionAt PayPal, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesDevelop and execute customer success plans to...


  • San Jose, California, United States Cisco Full time

    Job SummaryCisco is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will play a critical role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.Key ResponsibilitiesDevelop and implement Technical Adoption Plans that align...


  • San Jose, California, United States Cisco Full time

    Unlock Customer Success with CiscoCisco is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Experience organization, you will play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.Key Responsibilities:Drive software utilization and...


  • San Jose, California, United States Insight Global Full time

    Key Responsibilities:As a Customer Success Manager at Insight Global, you will serve as the primary point of contact for a portfolio of micro merchants, developing and maintaining strong relationships with clients to understand their business goals and challenges.We are seeking a results-oriented professional with 5+ years of experience in customer success,...


  • San Jose, California, United States Cisco Full time

    Job SummaryCisco is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Experience organization, you will play a critical role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.Key Responsibilities:Drive software utilization and value realization,...


  • San Jose, California, United States Insight Global Full time

    {"Key Responsibilities": "As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management. Key areas of focus include: * Developing and maintaining strong relationships with clients to understand their business goals and challenges. * Providing proactive...


  • San Jose, United States Rosendin Electric Full time

    Whether you’re a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee...


  • San Jose, California, United States PayPal Full time

    Job Description Summary:As a Customer Success Manager at PayPal, you will be the primary owner of strategic relationships with key leaders in merchant organizations. Your primary responsibilities will include uncovering and addressing servicing roadblocks, mitigating escalations, and identifying new and cross-sell/upsell opportunities for PayPal. You will...


  • San Jose, United States Insight Global Full time

    Key Responsibilities: Serve as the primary point of contact for a portfolio of micro merchants. Develop and maintain strong relationships with clients, understanding their business goals and challenges. Provide proactive support and guidance to help clients maximize the value of PayPals products and services. Collaborate with internal teams to address...


  • San Jose, United States Trackonomy Systems Full time

    Join the Trackonomy Team! Want to be part of the next hyper-growth IoT story out of Silicon Valley? Our seasoned leadership team has successfully grown the company 100x in four years while securing top VC investors like Kleiner Perkin and 8VC. We have paying customers and are rapidly scaling in the United States and Internationally. Are you looking for a...


  • San Jose, United States Insight Global Full time

    Key Responsibilities:• Serve as the primary point of contact for a portfolio of micro merchants.• Develop and maintain strong relationships with clients, understanding their business goals and challenges.• Provide proactive support and guidance to help clients maximize the value of PayPal’s products and services.• Collaborate with internal teams to...


  • San Jose, United States IBM Full time

    Introduction IBM’s Industry Consultants are essential to our clients as they work to reinvent themselves for the future. Join our highly visible and highly skilled team of global consultants as we strive to accelerate sales, deliver client engagements, and build IBM’s market eminence. If you are a forward-thinker and a curious intellectual, we welcome...


  • San Jose, United States IBM Computing Full time

    IBM Customer Success Manager - Apptio in San Jose, California Introduction IBM's Industry Consultants are essential to our clients as they work to reinvent themselves for the future. Join our highly visible and highly skilled team of global consultants as we strive to accelerate sales, deliver client engagements, and build IBM's market eminence. If you are a...


  • San Jose, United States NextDeavor Full time

    Description Sr. Customer Success Manager 8+ Months W2 Contract San Jose, CA preferred, Remote possible Benefits You'll Love: NextDeavor offers health, vision and dental benefits for contract employees Paid sick leave eligibility is contingent on state of residence Optional 401k Plan (excludes employer match) Opportunity to get your foot in the door at a...


  • San Jose, California, United States Cypress HCM Full time

    Job DescriptionWe are seeking a highly skilled Senior Customer Success Manager to join our team at Cypress HCM. This role will focus on customer-facing leadership to drive mutual success plans, engagement strategies, and frameworks for measurable impact.Key Responsibilities:Accountable for Customer's overall success with Adobe, including renewal readiness,...