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Paratransit - Operations Manager

2 months ago

Raleigh, United States RATP Dev USA Full time

DescriptionDevelopmental Experiences & Educational TrainingService planning - through college education, planning role, shadowing/mentoringBudget preparation - college course work, working budget sessions w/budget officer and procurement - forecast based on past, present and future growth; FTA Financial Management Oversight workshop; partner with existing SME on topicProcurement processes - working knowledge through training and/or shadowingEmergency Preparedness Plan - NTI, APTA, DOT, state and local agencies, company SME, Homeland SecurityScheduling - in-depth knowledge of scheduling process - NTI run-cutting class, APTA run-cutting class, TSI courses; knowledge of scheduling software via vendor education; in-house SME'sTriennial Review - attend FTA workshop; QAR audit review; mentorshipCustomer Service - on-line training videos; NTI training course, local consultantsLeadership Classes - communications, public speaking, team building (through Employment Associations, participation in federal and state associations, private organizations, local colleges, NTI)Labor - Federal Mediation Conciliation Services provides training; hands-on by attending with labor negotiations, shadowing other management on grievance procedures; must understand labor contractTitle Six of Civil Rights Act- NTI class; NTA, QAR'sPublic policy - mentorship, involvement in community; college coursesKPI trainingPhysical Demands:Ability to exert up to 100 pounds of force occasionally. Physical activity includes, but is not limited to: driving company vehicles; operating radio, computerized farebox, head signs and computer keyboard; handling, holding, lifting passenger packages; hearing passengers' requests; locking, opening, climbing, balancing, bending, squatting, twisting, rotating, kneeling, vision (both near and far), speaking/signaling, reaching, pulling/pushing: right sided acceleration/air brake food pedals; sliding left sided window at driver's seat, mirrors to adjust inside/outside of vehicle; destination sign; sun visor; levers/buttons/switches needed to operate bus/make adjustments to parts of bus during pre-trip inspection; lap seat belt; bus seats up/down to access wheelchair areas on wheelchair accessible buses; emergency hatch to open and close in case of an emergency (rare) or if air conditioning failure; spring releases underneath seats, occasional pushing of wheelchair of at least 100 pounds, reaching below waist, waist to shoulder, above shoulder, repetitive motion of wrists, hands, arms, and/or fingers, unlocking while operating various switches and door handles; operating lift; removing items left on the bus by passengers; seeing that passengers are seated before moving bus into traffic; sitting on seat while driving; standing, walking to operate wheelchair lift; talking to answer passenger questions and to announce destination stops; turning pages of route manual; and writing to document accidents, incidents, vehicle defects, etc. Sedentary work. Ability to see, talk, finger dexterity for data entry. Ability to look at a computer screen for long periods. Weightlifting Restrictions: Must be able to lift up to Twenty-five (25 lbs.) (Dumping fare boxes)Mental Demands:Ability to read and comprehend technical and professional journals and manuals; financial reports, letters, memos, abstracts, instructions; legal documents, ordinances and statutes; specifications.Ability to perform shop math and complete general mathematical functions.Ability to write reports, financial reports, memos, letters, instructions and procedures.Ability to speak publicly, conversant in theory and practices of discipline.Ability to analyze data and develop conclusions.Ability to identify and resolve problems.Work Environment:Daily outdoor work includes but is not limited to exposure of; dampness, dirt, noise, temperature extremes, vehicle fumes, petroleum products, chemicals, vehicle vibrations, difficult customers, traffic, road and inclement weather conditions.RequirementsDevelopmental Experiences & Educational TrainingService planning - through college education, planning role, shadowing/mentoringBudget preparation - college course work, working budget sessions w/budget officer and procurement - forecast based on past, present and future growth; FTA Financial Management Oversight workshop; partner with existing SME on topicProcurement processes - working knowledge through training and/or shadowingEmergency Preparedness Plan - NTI, APTA, DOT, state and local agencies, company SME, Homeland SecurityScheduling - in-depth knowledge of scheduling process - NTI run-cutting class, APTA run-cutting class, TSI courses; knowledge of scheduling software via vendor education; in-house SME'sTriennial Review - attend FTA workshop; QAR audit review; mentorshipCustomer Service - on-line training videos; NTI training course, local consultantsLeadership Classes - communications, public speaking, team building (through Employment Associations, participation in federal and state associations, private organizations, local colleges, NTI)Labor - Federal Mediation Conciliation Services provides training; hands-on by attending with labor negotiations, shadowing other management on grievance procedures; must understand labor contractTitle Six of Civil Rights Act- NTI class; NTA, QAR'sPublic policy - mentorship, involvement in community; college coursesKPI trainingPhysical Demands:Ability to exert up to 100 pounds of force occasionally. Physical activity includes, but is not limited to: driving company vehicles; operating radio, computerized farebox, head signs and computer keyboard; handling, holding, lifting passenger packages; hearing passengers' requests; locking, opening, climbing, balancing, bending, squatting, twisting, rotating, kneeling, vision (both near and far), speaking/signaling, reaching, pulling/pushing: right sided acceleration/air brake food pedals; sliding left sided window at driver's seat, mirrors to adjust inside/outside of vehicle; destination sign; sun visor; levers/buttons/switches needed to operate bus/make adjustments to parts of bus during pre-trip inspection; lap seat belt; bus seats up/down to access wheelchair areas on wheelchair accessible buses; emergency hatch to open and close in case of an emergency (rare) or if air conditioning failure; spring releases underneath seats, occasional pushing of wheelchair of at least 100 pounds, reaching below waist, waist to shoulder, above shoulder, repetitive motion of wrists, hands, arms, and/or fingers, unlocking while operating various switches and door handles; operating lift; removing items left on the bus by passengers; seeing that passengers are seated before moving bus into traffic; sitting on seat while driving; standing, walking to operate wheelchair lift; talking to answer passenger questions and to announce destination stops; turning pages of route manual; and writing to document accidents, incidents, vehicle defects, etc. Sedentary work. Ability to see, talk, finger dexterity for data entry. Ability to look at a computer screen for long periods. Weightlifting Restrictions: Must be able to lift up to Twenty-five (25 lbs.) (Dumping fare boxes)Mental Demands:Ability to read and comprehend technical and professional journals and manuals; financial reports, letters, memos, abstracts, instructions; legal documents, ordinances and statutes; specifications.Ability to perform shop math and complete general mathematical functions.Ability to write reports, financial reports, memos, letters, instructions and procedures.Ability to speak publicly, conversant in theory and practices of discipline.Ability to analyze data and develop conclusions.Ability to identify and resolve problems.Work Environment:Daily outdoor work includes but is not limited to exposure of; dampness, dirt, noise, temperature extremes, vehicle fumes, petroleum products, chemicals, vehicle vibrations, difficult customers, traffic, road and inclement weather conditions.