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Marketing & Customer Support Manager

2 months ago

Waukesha, United States Boutique Recruiting Full time

A leading manufacturer of fuel testing equipment in Pewaukee, WI, is searching for a dynamic and experienced Marketing & Customer Support Manager This newly created role is ideal for an entrepreneurial-minded professional with a solid background in both marketing and customer support management. You ll lead a small team, drive strategic marketing initiatives, and enhance customer support processes, all while playing a key role in the company's growth. This position offers the opportunity to shape and develop the department, work in a fun and engaging team culture, and enjoy great benefits with potential for professional growth in the future. If you're ready to make this role your own and contribute to an exciting, growing company, we'd love to hear from you

Marketing & Customer Support Manager Requirements:

  • 5-10+ years of combined experience in marketing and customer support management, with at least 3 years in each discipline
  • Experience in the manufacturing industry is required
  • Knowledge of order entry and fulfillment processes is preferred
  • B2B experience, particularly in dealing with larger companies and direct-to-market strategies
  • Bachelor s degree is required
  • Strong proficiency in Microsoft Office Suite, particularly Excel (including formulas)
  • Familiarity with ERP systems (Epicor) and CRM systems (Job Dynamics) is a plus, though training will be provided
  • Knowledge of logistics is a big plus
  • Entrepreneurial mindset with the ability to build and structure a new department
  • Strong leadership skills with the ability to mentor and develop a team
  • Ability to work independently with minimal supervision, while being an effective communicator across all levels of the organization
  • Willingness to travel and represent the company at trade shows
Marketing & Customer Support Manager Responsibilities:
  • Lead and implement SEO strategies to improve online visibility
  • Conduct market analysis and develop actionable insights to drive marketing strategies
  • Oversee the company s social media presence, particularly on LinkedIn, and assist in launching and maintaining a new website
  • Analyze and report on marketing performance metrics, identifying areas for improvement
  • Collaborate with the marketing associate to ensure consistent branding and messaging
  • Oversee and develop the customer support team, ensuring accountability and high standards of service
  • Establish and refine processes for order management, from order entry to fulfillment and customer confirmation
  • Provide guidance and support to customer support specialists, helping them navigate complex customer interactions
  • Implement systems and processes to improve customer satisfaction and retention
  • Work closely with the company s leadership to align marketing and customer support strategies with overall business goals
  • Mentor and guide team members, fostering a positive and productive work environment
  • Regularly travel to industry trade shows (approximately 4 times per year) to represent the company and strengthen customer relationships
Benefits:
  • Competitive salary + bonus potential
  • Medical, Dental and Vision insurance
  • 401K Plan with match
  • PTO, PSL and Paid Holidays
  • Collaborative, open-door work culture, with occasional flexibility for remote work
  • Opportunity to grow professionally and eventually lead a department
  • Regular team events such as cook-offs, mini golf, baseball games, etc.

Apply now

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