Remote Customer Service Representative

2 months ago

Columbus, United States VIMO INC Full time
Job Details

Job Location
Columbus, GA - Columbus, GA

Remote Type
Fully Remote

Position Type
Full Time

Salary Range
$14.50 - $16.00 Hourly

Job Category
Customer Service

Remote Customer Service Representative

It's truly an exciting time to be a part of GetInsured We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

Compensation Details

Base Pay: $14.50 per hour

Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance

Spanish Bilingual Base Pay: $15.50 per hour

Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance

Requirements
  • 18 years of age or older
  • Minimum Internet Speed of 35 mb/s
  • Dedicated, private, and secure workspace
  • Personal laptop or desktop computer required for the Training Period
  • Commit to full attendance during the 3-week Training period
  • Complete a background check and health screening
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT Compatible: Mobile Internet Service Providers and Satellite.
(For example, T-Mobile is not compatible with our internal systems)

NOTE: Ethernet Connection is not the same as Wi-Fi internet access or Wi-Fi adapter/extenders.

Essential Responsibilities
  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels
Qualifications
  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven
What We Offer
  • Paid Training
  • Full-Time, Seasonal temp-to-permanent roles
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)
Preferred Experience (not required)
  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

  • Remote Customer Service Representative

    1 month ago

    Columbus, United States VIMO INC Full time

    Job DetailsJob Location Columbus, OH - Columbus, OH Remote Type Fully Remote Position Type Full Time Salary Range $14.50 - $16.00 Hourly Job Category Customer Service Remote Customer Service Representative It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything...

  • Customer Service Representative

    2 weeks ago

    Columbus, United States Veterans Sourcing Group LLC Full time

    1 week ago Be among the first 25 applicants Job Description A global financial services company is seeking a Customer Service Representative for their office in Columbus, OH. Job Description A global financial services company is seeking a Customer Service Representative for their office in Columbus, OH. Position Description Handle incoming phone calls...

  • Customer Service Representative

    1 month ago

    Columbus, United States Pumpkin, Inc. Full time

    **Customer Service Representative (Temporarily Remote)** Columbus, OH / Operations / Full-time Pumpkin is looking for an amazing **Customer Service Representative** to join our growing team and support our expansion in an exciting and fast-paced start-up environment. This friendly and motivated individual will be responsible for providing a best-in-show...

  • Customer Service Representative

    2 weeks ago

    Columbus, United States Wing Full time

    Please whitelist the domains " lever.co " and " hire.lever.co " with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and...

  • Customer Experience Representative

    3 months ago

    Columbus, United States Cover Financial, Inc. Full time

    **Customer Experience Representative (Remote)** Columbus, Ohio / Customer Service / Full Time At Cover, we want to become the largest and most customer centric insurance company in the world. Founded in 2016, Cover is a mobile-first insurance platform licensed in all 50 states, working with over 35 carriers. We were part of Y Combinators W16 batch, and have...

  • Customer Service Representative P&C Insurance

    4 weeks ago

    Columbus, United States Undisclosed Full time

    Job DescriptionJob DescriptionWe are looking for a dedicated and personable P&C Insurance Customer Service Representative to join our team. The right person for this role will be one who is comfortable talking on the phone, likes problem solving, is detail oriented and thrives in a fast-paced workday. You will also be dependable, pro-active and a trusted...

  • Remote Customer Service Representative

    3 months ago

    Columbus, United States Centricity Full time

    **Location:** Columbus, OH **** ****Things We Value:**** * Acting with the highest level of honesty, trust, character and transparency. * Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day. * Commitment to excellence in reaching our full potential as individuals and as an...

  • Customer Service Representative

    3 months ago

    Columbus, United States Wing Assistant Full time

    Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails. Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and...

  • Customer Service Representative

    3 months ago

    Columbus, United States OneFitStop Full time

    **Customer Service Representative** Full-Time in Columbus, OH - Remote OK - Mid Level - Customer Service **About OneFitStop** **OneFitStop empowers premier fitness facilities to build efficient and powerful business operations through superior technology and remarkable experiences.** The **OneFitStop** **FitStack** Solution is a turnkey solution for fitness...

  • Customer Service Representative

    3 weeks ago

    Columbus, United States Acrisure LLC Full time

    Job Title: Customer Service Representative - Employee Benefits Department: Digital Marketplace Location: Remote About Acrisure: Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them...

  • Technical Service Representative

    2 months ago

    Columbus, United States Hexion Full time

    Technical Service Representative - Remote Mid-West Date: Jun 29, 2024 Location: Columbus, OH, US Company Overview Grounded by a history that is deeply rooted in innovation, Hexion is a global employer committed to building and protecting the future by producing innovative performance materials. Our materials are the building blocks for critical...

  • Customer Service Rep

    2 months ago

    Columbus, United States Destinee Travel Full time

    About the job Customer Service Rep - Remote Our agents are avery important part of our family. You will be the eyes and ears for our team,fielding customer inquiries and finding innovative ways to respond. Working ina collaborative and engaging environment, you will have the chance to interact withpeople from all walks of life and no two days will be the...

  • Customer Service Representative

    2 months ago

    Columbus, United States Luxottica Group Full time

    The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and e Customer Service, Customer Service Representative, Representative, Skills, Retail

  • Customer Service Representative

    3 weeks ago

    Columbus, United States Essilor Full time

    The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and e Customer Service, Customer Service Representative, Representative, Skills, Manufacturing, Retail

  • Customer Service Representative

    3 months ago

    Columbus, United States Volunteers of America Greater Ohio & Indiana Full time

    The Customer Care Representative will assist in the day-to-day operations of the store, mostly through telephone customer service support and the arranging of customer home pick-ups. Additional responsibilities will include supporting drivers with ma Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    4 months ago

    Columbus, United States Acme Brick Tile & Stone Full time

    We are currently seeking a best in class Customer Service Representative with excellent organization skills and a personable disposition to provide product/service information to customers and sales reps. You will assist in resolving product and se Customer Service Representative, Customer Service, Representative, Retail, Manufacturing, Sales

  • Customer Service Representative

    2 months ago

    Columbus, United States Kelly Services, Inc. Full time

    For those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a Customer Service Representative to work at a premier company located in Columbus, IN. Sound good? Take a closer look below. You Customer Service Representative, Customer Service, Representative, Monitoring, Sales Representative, Retail,...

  • Customer Service/Call Center Representative

    1 month ago

    Columbus, United States Advanced Door Full time

    Job DescriptionJob DescriptionThis is a remote position. Advanced Door is owned and operated by Bryce Clark and Kyle Gomm. They understand the importance of quality in both the service and products they sell. We strive to provide exceptional garage door service and build lasting relationships with our customers. We understand that your garage door is an...

  • Customer Service Representative

    4 weeks ago

    Columbus, United States Enerpac Tool Group Full time

    Aid the customers within our distribution channel through inbound activities, such as telephone, email, and other electronic means. Our Customer Support Specialists are at the center of our customers daily activities, whether it is taking in-bound c Customer Service Representative, Customer Service, Support Specialist, Customer Experience, Sales...

  • Customer Service Representative

    2 months ago

    Columbus, United States The Waterworks Full time

    Customer Service position in small call center environment. Do you have Mad Customer Service Skills? Join the Midwests largest growing home services company, Watermark Home Services! This is a great place to learn and grow. We are looking for a Cust Customer Service, Customer Service Representative, Representative, Retail, Service