Customer Experience Representative

3 months ago

Columbus, United States Cover Financial, Inc. Full time

**Customer Experience Representative (Remote)**

Columbus, Ohio / Customer Service / Full Time At Cover, we want to become the largest and most customer centric insurance company in the world. Founded in 2016, Cover is a mobile-first insurance platform licensed in all 50 states, working with over 35 carriers. We were part of Y Combinators W16 batch, and have gone on to raise $27 million across three funding rounds backed by world class investors. Were growing fast. In the past year weve scaled the team across our San Francisco and Toronto offices. Across our diverse and multi-skilled team were working together to deliver a service thats effortless to interact with, transparently priced, and built on a sustainable and long term footing. Were pushing hard to make our vision of insurance a reality and we want dedicated, inquisitive and collaborative people who are ready to play their part in achieving our goal.

Cover is seeking an experienced Customer Experience Representative to support our current and future growth. This role encompasses both large and small needs of the business. You will be expected to interact with employees within all levels of the organization and provide best in class customer service. **Job Duties**

+ Champion a culture of customer success

+ Demonstrate effective team skills in actions, communication, and management practices

+ Maintain individual contributor KPIs that align with our best in class customer experience

+ Handle customer questions and requests and ensure concerns are being resolved to the utmost satisfaction

+ Manage customer policies and keep records of customer interactions with the use of CRM software

+ Develop and maintain close relationships across product management, engineering, and marketing

+ Follow customer service policies and procedures, driving improvements across the entire team

+ Monitor customer feedback and develop new techniques to ensure customer retention.

+ Proven customer support or customer success experience

+ A deep understanding of managing ticketing systems such as Kustomer, Zendesk, or Desk.com

+ Ability to multitask, prioritize, and manage time effectively

+ Knowledge of data tracking, reporting, analysis, and the use of enterprise-level CRM software

+ Excellent verbal and written communication skills

+ Experience working with a company that has experienced a rapid growth phase

+ A builders mentality with a natural curiosity for solving difficult problems

**Benefits**

+ Employer supported healthcare/dental/vision

+ Fun and engaging work environment

+ $200 annual health benefit

+ $1000 annual learning/advancement budget

+ Flexible PTO

  • Customer Experience Representative

    2 months ago

    Columbus, United States National Registry of EMTs Full time

    Job DescriptionJob DescriptionDescription:The National Registry Customer Experience Representative serves as a primary point of contact for stakeholders. Representatives assist current and potential certificants in navigating the website, submitting documents, and answering policy questions related to all phases of the certification process. This position...

  • Customer Experience Representative

    2 months ago

    Columbus, United States National Registry of EMTs Full time

    The National Registry Customer Experience Representative serves as a primary point of contact for stakeholders. Representatives assist current and potential certificants in navigating the website, submitting documents, and answering policy questions related to all phases of the certification process. This position reports to the Customer Experience...

  • Part-Time Customer Experience Representative

    3 weeks ago

    Columbus, United States Firelands Scientific The Landing Dispensaries Full time

    Description In this role your main responsibility will be to assist store guests in selecting appropriate medical or adult-use cannabis products for their specific needs. Reporting to the General Manager, Customer Experience Representatives are expected to provide best-in-class hospitality and consultation to every guest by engaging in one-on-one...

  • Customer Experience Coordinator

    7 hours ago

    Columbus, Ohio, United States Acorn Distributors, Inc. Full time

    Job Summary:The Customer Support Specialist position at Acorn Distributors, Inc. is a key role that requires a motivated and detail-oriented individual to provide sales support and enhance customer relations.Key Responsibilities:Provide sales support and enhance customer relations by performing all aspects of customer service.Work closely with Sales...

  • Customer Service Representative

    4 weeks ago

    Columbus, United States Enerpac Tool Group Full time

    Aid the customers within our distribution channel through inbound activities, such as telephone, email, and other electronic means. Our Customer Support Specialists are at the center of our customers daily activities, whether it is taking in-bound c Customer Service Representative, Customer Service, Support Specialist, Customer Experience, Sales...

  • Customer Service Representative

    3 months ago

    Columbus, United States Habegger Full time

    Customer Service Representative **Customer Service Representative** Columbus, OH **description** The Habegger Corporation is currently seeking a Customer Service Representative that is responsible, organized, and customer service oriented. As a CSR, you will be the face of Habegger for customer order fulfillment and interfacing via phone, email, and in...

  • Customer Service Representative

    2 weeks ago

    Columbus, United States Veterans Sourcing Group LLC Full time

    1 week ago Be among the first 25 applicants Job Description A global financial services company is seeking a Customer Service Representative for their office in Columbus, OH. Job Description A global financial services company is seeking a Customer Service Representative for their office in Columbus, OH. Position Description Handle incoming phone calls...

  • Customer Service Representative

    3 months ago

    Columbus, United States 1st Choice Family Services Full time

    **Customer Service Representative** Call Center Columbus, Ohio Minimum Experience **Entry-level** Compensation **$11-$15** Here at 1st Choice Family Services., we are the leading company in our industry. We are hiring an experienced Customer Care Representative to help us keep growing. If you're dedicated and ambitious, 1st Choice Family Services is an...

  • Customer Service Representative

    1 week ago

    Columbus, United States Spotted, Inc. Full time

    We are hiring a Customer Service Representative in Columbus, OH. The Customer Service Representative is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with...

  • Customer Service Representative

    2 months ago

    Columbus, United States Luxottica Group Full time

    The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and e Customer Service, Customer Service Representative, Representative, Skills, Retail

  • Customer Service Representative

    3 weeks ago

    Columbus, United States Essilor Full time

    The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and e Customer Service, Customer Service Representative, Representative, Skills, Manufacturing, Retail

  • Customer Service Representative

    4 months ago

    Columbus, United States P6 Ohio Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeWe are seeking a friendly, and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face and voice of our company, interacting with customers daily to provide support across various channels, troubleshoot issues, and ensure complete...

  • Customer Service Representative

    3 months ago

    Columbus, United States Volunteers of America Greater Ohio & Indiana Full time

    The Customer Care Representative will assist in the day-to-day operations of the store, mostly through telephone customer service support and the arranging of customer home pick-ups. Additional responsibilities will include supporting drivers with ma Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    2 months ago

    Columbus, United States Kelly Services, Inc. Full time

    For those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a Customer Service Representative to work at a premier company located in Columbus, IN. Sound good? Take a closer look below. You Customer Service Representative, Customer Service, Representative, Monitoring, Sales Representative, Retail,...

  • Customer Service Representative

    1 month ago

    Columbus, United States Brand Executives Inc Full time

    Job DescriptionJob DescriptionWe are hiring a Customer Service Representative in Columbus, OH. The Customer Service Representative is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and...

  • Customer Service Representative

    4 months ago

    Columbus, United States Acme Brick Tile & Stone Full time

    We are currently seeking a best in class Customer Service Representative with excellent organization skills and a personable disposition to provide product/service information to customers and sales reps. You will assist in resolving product and se Customer Service Representative, Customer Service, Representative, Retail, Manufacturing, Sales

  • Customer Service Representative

    2 months ago

    Columbus, United States OASIS International Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO02873 Showing 1 location **Job Details** **Description** The Customer Service Representative will handle any phone call or email that is received. Calls/Emails will range from simple inquiries and orders to more complex customer account inquiries....

  • Customer Service Representative

    2 weeks ago

    Columbus, United States Daniel Appliance Full time

    Future Opening: Customer Service Representative Job Summary Daniel Appliance Company is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints....

  • Customer Service Representative

    2 months ago

    Columbus, United States The Waterworks Full time

    Customer Service position in small call center environment. Do you have Mad Customer Service Skills? Join the Midwests largest growing home services company, Watermark Home Services! This is a great place to learn and grow. We are looking for a Cust Customer Service, Customer Service Representative, Representative, Retail, Service

  • Customer Service Representative

    7 days ago

    Columbus, United States Spotted, Inc. Full time

    We are hiring a Customer Service Representative in Columbus, OH. The Customer Service Representative is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, inte...