Current jobs related to VP of Customer Success - Salt Lake City - Chargezoom

  • VP Operations Manager

    2 weeks ago

    Salt Lake, Utah, United States Anvil Corp Full time

    Job SummaryThe VP Operations Manager is responsible for overseeing all aspects of branch operations, including client relationships, financial performance, project execution, and safety. This role requires strong leadership and management skills to drive business growth and ensure operational excellence.Key ResponsibilitiesDeliver branch contribution margin...

  • Customer Success Manager

    1 month ago

    Salt Lake City, United States Red Points Full time

    Job DescriptionJob DescriptionCompany DescriptionWhat's Red Points all about?Red Points is the most widely used solution to recover digital revenue.Over 1,300 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs.With 270+...

  • Customer Success Manager

    2 weeks ago

    Salt Lake City, United States Red Points Full time

    What's Red Points all about?Red Points is the most widely used solution to recover digital revenue.Over 1,300 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs.With 270+ professionals and offices in New York, Barcelona, Beijing, and...

  • Customer Success Manager

    3 weeks ago

    salt lake city, United States Red Points Full time

    What's Red Points all about?Red Points is the most widely used solution to recover digital revenue.Over 1,300 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs.With 270+ professionals and offices in New York, Barcelona, Beijing, and...

  • Customer Success Manager

    1 month ago

    Salt Lake City, United States Red Points Full time

    What's Red Points all about?Red Points is the most widely used solution to recover digital revenue.Over 1,300 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs.With 270+ professionals and offices in New York, Barcelona, Beijing, and...

  • Customer Success Manager

    3 weeks ago

    salt lake city, United States Red Points Full time

    What's Red Points all about?Red Points is the most widely used solution to recover digital revenue.Over 1,300 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs.With 270+ professionals and offices in New York, Barcelona, Beijing, and...

  • Customer Success Manager

    1 month ago

    Salt Lake City, United States Red Points Full time

    What's Red Points all about? Red Points is the most widely used solution to recover digital revenue. Over 1,300 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue thats rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing,...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States Brex Full time

    {"title": "Customer Success Manager II", "description": "Unlock Your Potential with BrexBrex is the AI-powered spend platform that empowers companies to spend with confidence. As a Customer Success Manager II, you will be at the forefront of ensuring our customers achieve their desired outcomes with our suite of financial services and software.Key...

  • VP, Head of Regulatory Management

    8 hours ago

    Salt Lake, Utah, United States First Electronic Bank Full time

    Job Title: VP, Head of Regulatory ManagementFirst Electronic Bank is seeking a highly experienced and skilled VP, Head of Regulatory Management to lead and manage all supervisory activities for the Bank. This role is responsible for providing strategic and centralized management of the supervisory activities of the Bank, focusing on regulatory reviews,...

  • Customer Success Manager

    1 week ago

    Salt Lake, Utah, United States Red Points Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Red Points. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, driving revenue growth, and building strong relationships with our clients.Key ResponsibilitiesDevelop and execute strategic plans to drive...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States Red Points Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Red Points. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, driving revenue growth, and building strong relationships with our clients.Key ResponsibilitiesDevelop and execute strategic plans to drive...

  • Customer Success Strategist

    3 weeks ago

    Salt Lake, Utah, United States Red Points Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Red Points. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, driving revenue growth, and ensuring customer satisfaction.Key ResponsibilitiesCustomer Success: Develop and maintain strong relationships...

  • Customer Success Advocate

    2 weeks ago

    Salt Lake City, United States TalentBurst Full time

    Customer Success Advocate Salt Lake city, UT 84121 3+ Months OnsiteSkills: Written and verbal communication skills 1+ years of professional experience with either a financial institution or payment provider preferred Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your...

  • Customer Success Advocate

    2 weeks ago

    Salt Lake, Utah, United States TalentBurst Full time

    About the Role:We are seeking a highly skilled and motivated Customer Success Advocate to join our team at TalentBurst. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key Responsibilities:Develop and maintain strong relationships with...

  • Customer Success Manager

    1 week ago

    Salt Lake, Utah, United States Red Points Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Red Points. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, driving revenue growth, and fostering long-term relationships with our clients.Key ResponsibilitiesCustomer Success: Develop and execute...

  • Customer Success Professional

    1 week ago

    Salt Lake, Utah, United States Chargezoom Full time

    {"title": "Customer Success Manager", "description": "At Chargezoom, we're on a mission to simplify internal financial processes and empower main-street businesses to thrive. We're seeking a highly motivated and experienced Customer Success Manager to join our Retention Team. Key Responsibilities Provide exceptional product support to customers beyond...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States Slope Full time

    About the Role:We are seeking a highly skilled and experienced Customer Success Manager to join our team at Slope. As a key member of our Customer Success Team, you will play a pivotal role in bridging the experience between our business customers and our products.Key Responsibilities:Build and Own Relationships: Develop and maintain strong relationships...

  • Customer Success Manager

    2 weeks ago

    Salt Lake, Utah, United States Red Points Full time

    About Red PointsRed Points is a leading solution for digital revenue recovery, trusted by over 1,300 companies worldwide. Our platform helps businesses fight counterfeits, piracy, impersonation, and distribution abuse, ensuring they take back the revenue that's rightfully theirs.Job DescriptionWe're seeking a highly skilled Customer Success Manager to join...

  • Customer Success Professional

    2 weeks ago

    Salt Lake, Utah, United States Chargezoom Full time

    {"title": "Customer Success Manager", "description": "Unlock Your Potential at ChargezoomAt Chargezoom, we're on a mission to simplify internal financial processes and empower main-street businesses to thrive. As a Customer Success Manager, you'll play a pivotal role in driving product adoption and ensuring our clients achieve their goals.Key...

  • Customer Success Manager

    4 weeks ago

    Salt Lake City, United States Legato Security Full time

    Who We Are Legato Security is an information security firm founded upon the belief that every organization has the right to keep its data private and secure. Our mission is to build close partnerships with our clients, serving them not as just a vendor, but as trusted advisors helping to build effective, proactive plans. Our focus is always on both the...

VP of Customer Success

3 months ago

Salt Lake City, United States Chargezoom Full time

Chargezoom is Salt Lake City's fastest growing Fintech startup, we are looking for a dynamic VP of Customer Success to lead our customer success team and ensure our clients achieve their desired outcomes using our services. **IMPORTANT**

We are only accepting applications from experienced SaaS CS leaders. If you have not been in a Director level or higher Customer Success (CS) role at a software (SaaS) company, we cannot consider your application for this role. Please consider a one of the two CSM roles that are open.

Role Overview The VP of Customer Success will play a critical role in driving customer satisfaction and loyalty, ensuring our clients receive outstanding support and derive maximum value from our solutions. This leadership position requires a strategic thinker with a passion for service excellence, a deep understanding of customer success principles, and the ability to inspire and lead a high-performing team.

Key Responsibilities Develop and implement a comprehensive customer success strategy that enhances customer satisfaction, encourages growth, and reduces churn. Lead, mentor, and scale the customer success team to ensure they have the skills, tools, and resources to succeed. Establish clear customer success metrics and KPIs to measure performance and identify areas for improvement. Work closely with the sales, marketing, and product development teams to ensure a cohesive customer journey and the delivery of consistent value. Manage key customer relationships and participate in strategic meetings with our top clients. Provide insights to the product team based on customer feedback to help guide product development and enhancements. Develop and manage customer success resources, such as onboarding guides, knowledge bases, and training programs. Forecast and report on customer success metrics, presenting insights and recommendations to senior leadership.

Qualifications Minimum of 5 years of experience in a customer success in a senior leadership role in the SaaS or fintech industries. Proven track record of leading customer success teams to achieve and exceed their goals. Strong analytical skills with the ability to translate data into actionable insights. Exceptional interpersonal and communication skills, with the ability to build relationships with key stakeholders. Experience with customer success software and CRM tools. Can create a customer lifecycle presentation, clearly define each lifecycle stage and how to create and implement a playbook for each stage. Passionate about technology and its potential to solve real-world problems.

What We Offer

Competitive salary and benefits package.

A dynamic and inclusive work environment.

Opportunities for professional growth and development.

The chance to make a significant impact on our company's success and growth.

Salary

Base salary is $150k/yr + monthly bonuses for exceeding KPIs OTE is $165k/yr #J-18808-Ljbffr