Warranty Administrator- West Coast, Remote

1 month ago


Los Angeles, United States Velocity Vehicle Group Full time

Warranty Administrator- West Coast, Remote Tuesday, July 30, 2024 Who We Are: At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership. What's in it for You: Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture This role offers a remote work arrangement, with a preference for candidates residing in the West Coast. Occasional travel to our west coast site locations will be required as part of the responsibilities. What You’ll Do: The Warranty Administrator is responsible for overseeing training, mentoring, claim quality, claim escalations, daily workload, and receivable aging. Additional responsibilities include; ensuring the team is working effectively and reporting issues to the management team to resolve. The Warranty Administrator will collaborate with other team leads and management for daily goals and process improvement plans. Job Duties: Respond to internal and external customers timely with the highest level of customer service Ensure claim legitimacy and adherence to warranty agreements and company policy. Keep management informed of major issues and exceptions Audit existing asset specifications and warranty Hold vendors accountable to communicated deadlines Assist in internal and external audits Travel on occasion to areas of responsibility (AoR) Excel Spreadsheet Preparation & Data Mining Reviewing Metrics and Key Performance Indicator tracking (KPI’s) Coaching & Training Service team members on warranty concepts and application Required Skills and Qualifications: 2-5 years of warranty industry experience is preferred Basic knowledge of automotive/truck parts and components preferred Skills in Accounting, General Ledger Accounting, and Accounts Receivable Computer Proficiency & Knowledge of Microsoft Office Suite Excellent attention to detail skills and capable of meticulous work Excellent time management and organizational skills Excellent customer service and Ability to work in a high volume, fast-paced environment Must be detail oriented with the ability to multi-task while maintaining a strong focus on quality, accuracy, and attention to detail Flexibility to travel, including overnight stays, as needed Compensation: $24-$29/hour depending on skills and experience + bonus performance pay plan Full Time Position Benefits Velocity Vehicle Group Offers: Fantastic Culture 401k + match Health, Dental & Vision Insurance + HSA & FSA Employer paid Life Insurance Paid Vacation Days Company perks such as employee discounts, company events and training programs Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr


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