Professional Services Consultant

2 weeks ago


Los Angeles, United States Optitex Full time
Job DescriptionJob DescriptionSalary:

The Company: 

Optitex (www.optitex.com) is the leading global provider of integrated 2D/3D product development software solutions for the fashion, apparel, transportation interiors, and furniture markets. With three decades of experience and over 30,000 installations worldwide, Optitex delivers a comprehensive range of tools that assist and accelerate the product development process, reducing returns, enhancing sustainability, and boosting operational excellence. 

 

Optitex is a portfolio company of FOG Software Group (www.fogsoftwaregroup.com), which is a subsidiary of Constellation Software Inc. (www.csisoftware.com). Constellation is listed on the Toronto Stock Exchange and is a conglomerate of vertical market software companies. Constellation has completed over 800 acquisitions since inception in 1995 and is all about strengthening these businesses and enabling them to grow – whether through organic measures such as new initiatives and product development, day-to-day business, or through acquisitions. As is Constellation’s unique model, FOG Software buys and holds companies forever, which requires continuous investment in our businesses - their products, brands, and people - and a long-term horizon for strategic decisions. 

 

Role Overview: 

We are looking for a Professional Services Consultant based on the West Coast of the US to join our global Customer Success team. If you have a passion for 2D/3D CAD software with an understanding of textile design in the apparel industry, great interpersonal skills, have a hybrid of soft and hard skills to master technology and manage customer relationships - your place is with us.  

 

Location: USA – West Coast, Remote 

 

Key Responsibilities: 

  • Assist with pre-sales activities including presentations to both small/medium and enterprise customers 
  • Support the organization of company initiatives such as webinars, trade show preparation, marketing rollouts, etc. 
  • Support post-sales activities including but not limited to customer onboarding, technical and consulting support, and overall account and relationship management 
  • Develop strong understanding of client’s business needs and goals 
  • Strategically pursues new opportunities for account growth with existing clients by establishing credibility and aligning Optitex products to customer needs 
  • Ensure that products and services are delivered to the client’s satisfaction on time, within scope, and budget 
  • Assists in preparing presentations, RFI's, and RFP's, etc. 
  • Communicate the progress of customer implementations to internal and external stakeholders 
  • Conduct periodic quality control testing to ensure that the solutions are meeting the quality standards 
  • Actively seeks and tracks customer feedback on implementations and services 
  • Represent the voice of the customer in product, service, and workflow design 
  • Achieve and maintain a comprehensive understanding of the full line of software and services provided 
  • Help customers meet their goals by effectively utilizing our solutions and services to their full potential 

 

Success Metrics: 

  • Assisting in Lead Generation: Collaborate with Sales on PreSales activity to achieve the Sales Target with highest quality demo that resonates with potential customers, focusing on clarity, relevance, and engagement. 
  • Delivering success in Services: Successfully focus on delivering valuable outcomes for the customer´s business objectives and building on recurring revenue with cross-selling and upselling. 
  • First-Rate Customer Satisfaction: Build strong customer relationships with effective and efficient customer service. 

 

Qualifications: 

  • Minimum 1 to 2-year work experience in fashion design, with ample knowledge of pattern making and grading 
  • Experience with 2D/3D pattern software (Gerber, Lectra, etc.) 
  • Experience with Adobe Illustrator/Photoshop for fashion and textile design 
  • Knowledge CAD/CAM design software (Nedgraphics, Kaledo, etc.) 
  • Excellent communicator and team player 
  • Ability to prioritize tasks and meet deadlines 
  • Organizational skills 
  • Detail oriented 
  • Fast learner encompassing a wide range of software  
  • Help Desk / Technical Support 
  • Technical problem-solving expertise  
  • Work remotely with possible travel required 
  • English speaking and any additional languages are a plus (such as Spanish) 

 

Join us to drive our growth and success. Apply now to become a key player in our dynamic team 


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