Customer Account Manager

4 weeks ago

Largo, United States Wendover Art Group Full time

At Wendover, we bring a different mindset to the fine art space and that takes a unique blend of strong collaboration, technical proficiency, and comfort with data. Our Team fosters a constant and continuous growth environment by embracing a high impact, low ego approach to teamwork.

Wendover Art Group seeks a Customer Account Manager who is passionate about delivering Superior Value and someone who wants to be a part of building the best art company in the world. A successful Customer Account Manager will embrace a growth mindset, support their team however possible and have the desire and ambition to learn leadership. This opportunity requires a commitment to continuous improvement and growth which can only be achieved through a willingness to embrace pushing oneself.

The Customer Account Manager plays a pivotal role within the day-to-day operations of the Company and directly impacts the financial and operational success of the business each day. The Customer Account Manager will interact daily with the nations leading retailers, interior design firms, purchasing groups and hotel brands. Customer Account Managers are the driving force in creating a world class customer experience that supports the delivery of our three Promises to Customers Partnership, Proactive Service and One Source for Art

Wendover is looking to hire a Customer Account Manager who has a passion for service. The Customer Account Manager will operate in an environment where each day is different than the next due to the fast pace and simultaneous management of multiple projects. Customer Account Managers will work from project inception to project completion to ensure Wendover delivers Superior Value in all facets of the customer experience. Customer Account Managers will lead relationship development and serve as product experts and problem solvers for customers across the Wendover platform.

Wendover is a meritocracy that allows individuals to advance and grow their responsibilities rapidly based on performance and willingness to get the job done. The Customer Account Manager will work cross-functionally to ensure the needs of the customer are always met in a proactive manner. Wendover offers ambitious individuals the ability to practically apply their skillset and take responsibility for the results. To succeed in this environment, the Customer Account Manager must display the Core Values that form the foundation of Wendovers success and embrace Wendovers Winning Formula.

About Wendover Art Group:

Wendover Art Group is a privately-owned, domestic manufacturer of artwork serving the commercial, residential, and corporate markets. Founded on the Core Values of Honor, Excellence, Team and Smart with the aggressive goal to build the best art company in the world, Wendover Art Groups mission, to deliver superior value to its customers, drives the Companys strategy on all fronts. The Company has transformed from a highly concentrated wholesaler of reproduction art with only 3 customers to an industry leading, vertically integrated designer and manufacturer of artwork serving thousands of customers. Since 2005 the Company has grown revenue over 12x by establishing industry leading positions in the Residential Retail, Interior Design, Hospitality, Senior Living, Healthcare and Multi-family markets. Wendovers success in pioneering these industries can be attributed to a steadfast dedication to excellence in all things and attracting the best talent in the industry.

Ready to take the next step on your career journey?

Key Responsibilities

  • Proactively support Customer relationships through respectful, timely, complete & honest communication.
  • Interface with blue-chip clients to communicate deadlines and production updates and other pertinent project related information
  • Create, maintain, and track accurate and complete customer records
  • Support the processing and project management of orders through cross-functional communication with project management and operations teams
  • Serve as a product expert for customers across all lines of business
  • Support Business Development strategy through relationship building and gathering of market intelligence

Skills and Traits Necessary for Success

Delivering on our Promises to Customer is key to our culture and the success of our Team Members. We are looking for candidates who want to support the Company in our journey to make Wendover The Source for Art. Successful candidates will display:

  • A track record of high achievement
  • Flexibility and resilience
  • A growth mindset and aspiration to lead
  • Strong communication skills (written and verbal)
  • Solid organization and intuitive prioritization skills

What Else Do We Look For?

  • Bachelors Degree & strong academic background
  • 2+ years of experience in a customer facing role
  • Ability to solve problems with imperfect information and ambiguity
  • Strategic perspective to create positive long-term outcomes while balancing short term needs of the customer
  • A commitment to excellence and a passion for doing things right all the time
  • Strong time management skills and ability to work under multiple competing deadlines
  • Ability to prioritize and manage a consistently heavy workload with precision
  • Basic to Intermediate Microsoft Excel capabilities
  • Expert in email management

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