Customer Service Specialist

4 weeks ago

Largo, United States Airgas Full time

The Customer Support specialist is responsible for resolving customer issues, concerns, escalations and inquiries. The support specialist performs daily responsibilities via email & via phone to ensure that our customer needs are being taken care of with efficient and effective service and resolution.


Responsibilities

  • Review and resolve assigned issues and inquiries
  • Ensure mandatory Queue coverage
  • Cancellations and Rejections
  • Assist and Support EspriGas “TMG” customer request
  • Ability to assist and manage department mailboxes
  • Serve as communicator between Customer Service and Key Accounts
  • Ability to work with Airgas internal associates across the organization
  • Assist with overflow calls
  • Rush Deliveries
  • Assist with Non-Strategic Return Labels
  • Manage FTO’s
  • Assist with Escalations


QUALIFICATIONS: To perform this job successfully within a timely manner with a sense of urgency for our customer needs. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


PERSONAL CHARACTERISTICS: The successful candidate will possess:

  • Good organizational and people skills.
  • Accountability, assume responsibility for all actions and follow through to ensure you and your team complete tasks and assignments with attention to detail.
  • Professionalism, present yourself in person and on the telephone in a way that is refined, polished, courteous, controlled, warm and helpful.
  • Positive Attitude, wear a smile and conduct yourself with an upbeat demeanor, while demonstrating flexibility and approachability towards team members, customers and patients.
  • Problem Solving, proactive in anticipating and preventing problems before they arise, and addressing them and taking ownership.
  • Responsiveness, respond promptly to the needs of our internal and external customers.
  • Initiative, if a task needs to be done willing to provide above and beyond efforts.
  • Stewardship protects and ensures the best interest for the company.
  • Leadership, mentor to peers and fellow team members and new employees by exemplifying the characteristics of excellent customer service at all times.
  • Compassion, caring and empathetic to feelings, thoughts and experiences of team members, customers without judgment.
  • Collaboration among team members and other departments on team building ideas, creation of processes, assisting others and taking ownership.


EDUCATION and/or EXPERIENCE:

  • High school diploma or equivalent.
  • Computer Knowledge
  • Experience with SAP, (preferably)
  • Experience with Salesforce, (preferably)
  • Attention to detail with ability to organize and prioritize workflow
  • Ability to follow instructions and procedures properly in a fast paced work environment
  • Ability to leverage research tools to execute sound decisions


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to talk, hear, walk, sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch
  • Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects


Environment

  • Driven Motivational Leadership
  • Coaching & Mentoring
  • Employee 401K Savings Program

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