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Technical Operations Manager, Central Operations
1 month ago
Every day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs. And technological advancements - from electronic health record systems to dictation software - have failed to live up to their promise of making the lives of all healthcare staff easier. Athelas' mission is to once again make health the focus of healthcare by using AI and automation to eliminate distractions and keep providers connected to their patients throughout the care journey.The Athelas suite of automated and AI-enabled hardware, software, and services results in happier and healthier patients, less time wasted on administrative tasks, safer staff, and more reliable insurance reimbursements. Since merging with Commure, our growing suite of solutions now includes:Patient Engagement - Commure Engage empowers providers to connect with their patients throughout the care journey, reducing no-shows and improving health outcomesWorkflow Automation - PatientKeeper and other workflow tools automate repetitive tasks, allowing healthcare workers to spend more time with patientsStaff Safety - Commure Stronglineprotects staff from workplace violence by empowering them to call for help to de-escalate potentially violent situationsAt-Home Monitoring - Athelas Care Management offers a suite of remote sensors that allow doctors to bring healthcare into the home, saving lives through early interventionBilling Solutions - Athelas RCM offers AI-driven, full-cycle revenue cycle management solutions that optimize claims submission, ensuring insurers pay every dollar they owe for work performed by healthcare providersAutomated Dictation - Athelas Scribeutilizes the power of LLMs to record and automatically summarize appointments, saving doctors countless hours every dayAthelas takes a provider-focused approach to healthcare and the healthcare industry has noticed. We've grown more than 500% year over year for three consecutive years. We support more than 250,000 clinicians and staff and hundreds of thousands of patients across hundreds of care sites. And we're just getting started. Backed by General Catalyst, Sequoia, and many other leading investors, Athelas & Commure is positioned to be the defining healthcare tech company of the next 15 years.If you're eager to advance our mission to make health the focus of healthcare, come join usThis full-time position requires working 5 days a week in our Mountain View, CA office.What You'll DoBuild out scalable infrastructure to improve operational efficiencies and directly impact top line revenue and bottom line profitabilityContribute to the design and implementation of systems and processes that facilitate scalability and efficiency in a hyper growth environmentSolve complex, ambiguous business problems and drive and own operational metrics (productivity, quality, scalability)Be responsible for owning key operational metrics, productivity is based off pushing metrics forward not timeEngage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, and Account Management teamsWhat You Have3+ years experience in software or data engineering, consulting, investment banking, or in operations at a fast-paced SaaS tech companyB. S. or M.S. in a quantitative field, such as Statistics, Applied Mathematics, Engineering, or Computer Science from a top 20 universityFluent in Python, experience with API & Web ScrapingExperience driving results as an IC and working with technical teams to drive scalable architectureAbility to drive the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.Entrepreneurial self-starter. Thrive in a fast paced environment and independently capable of seeking information, corralling resources, and delivering results without waiting for directionWhy You'll Like Working with AthelasExecution focused, driven team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US, with a fast-growing SaaS Revenue Cycle Management business as wellTechnology Focus: Revolutionizing how technology can be used in the healthcare industryStrong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y CombinatorMission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutionsIncredible Growth: Revenue growth of 5x over the past 6 months and we're just getting startedCompetitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
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