Division Manager of Community-Based Disability Services

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Job Summary

Responsible for the management and successful operation of Long Term and Community Integration Services (LTCIS). Provide supervision, training, and guidance to assigned staff. Oversee the development and implementation of Individual Service Plans (ISP) and support to assigned participants. Ensure compliance with all State and Federal regulatory guidelines, including Medicaid, Licensure, and CARF (Commission on Accreditation of Rehabilitation Facilities), as well as other funding sources and company policy/procedure.

Primary Duties

The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Supervise assigned employees to ensure their duties and responsibilities are completed. Hire, train, and evaluate assigned employees. May resolve work problems or assist employees in solving work problems.

• Manage the daily operations of the LTCIS.

• Ensure that the needs of the participants are being met and monitor services being provided by assigned personnel. Ensure that employees provide comprehensive and appropriate services to the participants receiving services in conjunction with contract specifications and supervisory instructions.

• Maintain knowledge of and ensure compliance with all State and Federal regulatory guidelines, including Medicaid, Licensure, and CARF, as well as other funding sources and company policy and procedure.

• Ensure the employees provide accurate and timely performance reports, invoices, etc. Ensure that employees provide comprehensive reports, including accurate, complete, and timely reports and statistical reports on the progress of assigned participants.

• Perform other related duties as assigned.

Additional Responsibilities

• Assure that employee files are being maintained to meet the standards for all regulatory agencies.Attend county Behavior Management and/or Human Rights Committee to present behavior intervention programs for participants, as needed and ensure crisis intervention and behavior intervention services for all participants as needed.

• Coordinate services with Community Services Board Support Coordinators to facilitate total program services

• Complete and/or ensure employees complete in an accurate and timely manner all evaluation/assessment reports, progress reports, daily notes, incident reports, attendance, and other supporting documentation.

• Ensure that the needs of the participants are being met and monitor services being provided by assigned employees.

• Meet corporate goals for LTCIS revenue through filling programs with appropriate referrals.

• Conduct regular meetings with LTCIS personnel you supervise.

• Attend relevant meetings/committee functions internally and in the community to include peer agencies and advocacy groups.

• Meet with representatives of other community agencies, families, and significant others for the purpose of participant planning and review.

• Coordinate and participate in the Interdisciplinary Team process and other meetings pertaining to participant's goals and objectives, as needed and oversee the development, writing, and implementation of Individual Program Plans and the maintenance of participant files to meet Medicaid, Licensing, and CARF standards.

Qualifications: Education, Experience, and Certification(s)

Required:

• Bachelor's Degree in a human service field including, but not limited to, sociology, social work, special education, rehabilitation engineering, counseling, or psychology, or a provider who had documented equivalent qualifications.

• Minimum five (5) years' experience in the human service field.

• Minimum three year (3) supervisory experience.

• Must pass State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check.

• Must have a valid driver's license. Employees who drive participants in the community (driving requirement varies by site) must be eligible and covered under ServiceSource driver's insurance.

Preferred:

• Master's Degree in Special Education, Vocational Rehabilitation, or a human service field plus three (3) years supervisory experience.

• Supervisory/management experience in an organization providing services to adults with disabilities.

Knowledge, Skills, and Abilities

• A well organized and self-directed individual who is a team player.

• An intelligent and articulate individual who can relate to people at all levels of an organization.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to read and interpret a variety of instructions such as safety rules, operating and maintenance instructions and produce manuals furnished in written, oral, diagram or schedule form.

• Strong interpersonal skills and the ability to communicate verbally and in writing.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals furnished in written, oral, diagram or schedule form.

• Knowledge of behavior intervention principles.

• Working knowledge of Microsoft Office software and other basic computer programs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Talk, hear, respond to others

• Regularly lift and move up to 30 pounds; occasionally lift and move up to 50 pounds

• Close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance

• A generous paid time-off program in which the benefits increase based on your tenure with the company

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information