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Customer Service Reps

3 months ago

Riverside, United States The Cavco Family of Companies Full time
ESSENTIAL DUTIES & RESPONSIBILITIES

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refers complaints of product or service failure to appropriate departments for investigation.
  • Coordinates customers' service needs with other departments as required to ensure customer service.
  • May receive orders, resolve complaints about billing, and explain how to use product or service.