Lead Desktop Support Engineer
3 weeks ago
Title : Lead Desktop Support Engineer
Location : Onsite in Greenwich, CT (08631) or Norwalk, CT (06851)
Duration : FTE/Permanent
Salary:
Total compensation is 100-135k +bonus
This role requires you to be on call including nights and weekends
Responsibilities :
Provide desktop and mobile device support firm wide as the initial point of contact
Install and configure computer systems and applications, including onboarding new hires
Analyze, troubleshoot and diagnose hardware/software problems
Liaison vendor support teams
Pro-actively prioritize and manage several milestones and projects efficiently
Utilize ticketing system for technical assistance requests, steps taken to resolve them, and the specific dates/individuals involved
Vendor and order management
Create online documentation pertaining to computer and application troubleshooting and usage
Maintain a working audit log detailing all system updates, as well as the date of completion
Professional written and interpersonal skills are essential when communicating with employees and vendors
Required:
Bachelor's or Technical degree in computer science or a related field
Over eight years of experience supporting employees and technology in a fast-moving environment
Extensive experience working with operating systems including Windows and Mac OSX, Linux is a plus
Knowledge of Microsoft Office applications, with a focus on Microsoft Excel and Outlook, O365 is a big plus
Experience with VDI (VMWare)
Experience supporting mobile devices (Android and IOS)
Experience supporting Trading Platforms (i.e. Bloomberg terminals)
Preferred:
White Glove support
Cybersecurity
Windows server management
DevOps or SecOPs
Patch management
Networking
Telephony
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