Lead Desktop Support Engineer

3 weeks ago


Greenwich, United States Gotham Technology Group Full time

Title : Lead Desktop Support Engineer Location : Onsite in Greenwich, CT (08631) or Norwalk, CT (06851) Duration : FTE/Permanent Salary:

Total compensation is 100-135k +bonus This role requires you to be on call including nights and weekends

Responsibilities : Provide desktop and mobile device support firm wide as the initial point of contact Install and configure computer systems and applications, including onboarding new hires Analyze, troubleshoot and diagnose hardware/software problems Liaison vendor support teams Pro-actively prioritize and manage several milestones and projects efficiently Utilize ticketing system for technical assistance requests, steps taken to resolve them, and the specific dates/individuals involved Vendor and order management Create online documentation pertaining to computer and application troubleshooting and usage Maintain a working audit log detailing all system updates, as well as the date of completion Professional written and interpersonal skills are essential when communicating with employees and vendors

Required: Bachelor's or Technical degree in computer science or a related field Over eight years of experience supporting employees and technology in a fast-moving environment Extensive experience working with operating systems including Windows and Mac OSX, Linux is a plus Knowledge of Microsoft Office applications, with a focus on Microsoft Excel and Outlook, O365 is a big plus Experience with VDI (VMWare) Experience supporting mobile devices (Android and IOS) Experience supporting Trading Platforms (i.e. Bloomberg terminals)

Preferred: White Glove support Cybersecurity Windows server management DevOps or SecOPs Patch management Networking Telephony

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