Desktop Support

2 weeks ago

Greenwich, United States Randstad Digital Full time

Job Details

Work on the dynamic trading floor located in Greenwich, CT. You will primarily assist the trading desk by providing support of applications, hardware, market data services and peripheral equipment utilized. This includes but not limited to installing, configuring, diagnosing, repairing and upgrading corporate hardware and applications while ensuring optimal performance.

This individual is expected to gain superior knowledge on all Business Line applications (specifically our Trading and Sales environment) and will be required to provide in depth application support. It will also be expected that this individual gain knowledge and support the Business Line telephony devices which include, IPC Turrets, Cisco phones, and mobile devices.

This individual will be expected to provide crisis management for downed services and help to resolve, manage and escalate those downed services via other internal Technology Teams.

The positions responsibilities require independent analysis and problem solving. Work is performed with little supervision and requires initiative and judgment.

We are deeply committed to a high-performance culture - one that values diversity, continuous learning, and a strong motivation for service quality, and employee commitment.

Required Skills:

  • Ability to recognize and resolve application or connectivity trends.
  • Experience working with external vendors and contacts to resolve complex issues.
  • Able to quickly prioritize and execute tasks in a high-pressure environment
  • Experience working with a remote Technology team and are able to collaborative remotely.
  • Strong customer service focus.
  • Strong technical skills.
  • Strong analytical and problem-solving skills.
  • Self-starter demonstrating a strong work ethic.
  • Detail oriented with the ability to multi-task.
  • Strong interpersonal and organizational skills.
  • Working knowledge of Windows operating systems and Microsoft Office products.
  • Predisposition to follow up and follow through.

Responsibilities:

  • Act as primary liaison between trading floor, technical groups and vendors.
  • Facilitate the tracking, escalation, and resolution of production issues.
  • Provide hardware, software and telephone equipment support.
  • Monitor system health.
  • Candidate will escalate incidents to developers, server and network engineers when needed.
  • Deploying, configuring and tuning Windows workstations.
  • Conduct trading desk moves.
  • This position requires flexible hours when needed.

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