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Member Recruitment

4 months ago

Oakbrook Terrace, United States MAST Travel Network Full time

MAST Travel Network, an Oak Brook based travel agency consortium, sales and marketing company is seeking a Member Recruitment & Account Manager to join our innovative team. The ideal candidate is passionate about their work, familiar with travel agency operations, and enthusiastic about the travel industry.

Member Account Management: - Encourage and monitor member participation in MAST’s programs - Manage new member onboarding and orientation process - Provide updates and metrics on membership to senior leadership and board - Administer annual membership renewal process - Mentor Agencies to grow sales through the utilization of MAST programs (TCH, MCS, Group Space) - Conduct ongoing member check-ins via in person, phone, etc. - Manage the MAST Rewards Program: tracking, quarterly status updates, and encourage and monitor MAST Rewards program, boosting member awareness and engagement and ultimately pushing them to the next level - Work with agencies to boost lead gen through the MAST website: Review, update and implement Specialist Designation Program, Implement new search criteria within the mvptravel.com agency locator - Assist in Creating and maintaining member database (Salesforce) profiles - Create and circulate member surveys and reports - Administer and track Annual Awards night reports and submissions - Manage Member Mentorship Program

Member Recruitment: - Set recruitment targets - Develop a regional (or nucleus) strategy - Develop recruitment strategies and materials on an ongoing basis - Manage leads that come in through website or referrals - Manage leads in MAST’s CRM - Assist in developing tools for lead generation - Maintain ongoing updates to recruitment materials - Maintain ongoing updates to new member onboarding materials - Fulfill supplier marketing activities related to recruitment and new member onboarding - Represent MAST at industry trade shows and events - Expand MAST’s national footprint - Ability to work a hybrid schedule - in-office some days per week - Travel Industry Experience Required

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