Patient & Customer Experience Specialist

1 week ago


Plainview, United States Northwell Health Full time
Job Description

Job Description

Supports inter-departmental functions to provide optimal patient and customer experience. Fosters and maintains relationships with key stakeholder leaders and teams to ensure patient and family centered care culture, care delivery and hospitality.
Job Responsibility FT 37.5 hrs 6a-7p

  • Role models Culture of C.A.R.E. and patient-centered organizational values.
  • Maintains ongoing communication with patients, families and team members.
  • Supports the development, implementation and evaluation of patient/customer experience-based programs, projects and improvements.
  • Gathers key information to prepare presentations, documents and reports.
  • Demonstrates basic understanding of how to collect and interpret patient experience feedback, data and performance metrics.
  • Collaborates with site-based leadership to promote and sustain patient experience strategic plan.
  • Participates in patient/customer experience improvement effofts; provides support for meetings and events.
  • Coordinates educational and training programs aimed at engaging team members in patient/customer experience culture .
  • Provides emotional support to patients, families, visitors and team members (ie during rounding, phone calls and/or other interactions) .
  • Performs service recovery, follows policies/procedures regarding concern and complaint management, escalates to leadership, when appropriate .
  • Operates under general guidance and work assignments are varied in complexity and may require interpretation and independent decisions on course of action.
  • Performs related duties as required.
  • All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
  • Bachelor's Degree required, or equivalent combination of education and related experience.
  • 1-3 years of relevant experience, required.


*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

  • Plainview, New York, United States Northwell Health Full time

    Job DescriptionSupports inter-departmental functions to provide optimal patient and customer experience. Fosters and maintains relationships with key stakeholder leaders and teams to ensure patient and family centered care culture, care delivery and hospitality.Key ResponsibilitiesRole Model: Demonstrates a culture of C.A.R.E. and patient-centered...


  • Plainview, United States AdaptHealth LLC Full time

    AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply,...


  • Plainview, New York, United States The UPS Store Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at The UPS Store. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting our products and services, and driving sales growth.Key ResponsibilitiesCustomer Service: Greet and assist customers...


  • Plainview, New York, United States Northwell Health Full time

    Job SummaryNorthwell Health is seeking a skilled Patient Liaison to serve as a liaison between care providers, patients, and families. This role requires excellent communication and interpersonal skills to maintain ongoing communication with patients and their families, respond to comfort needs, and provide information on hospital services and programs.Key...


  • Plainview, New York, United States TJX Companies Full time

    About UsTJX Companies is a leading off-price retailer of apparel and home fashions. We are committed to providing our customers with a unique shopping experience, offering high-quality and unique pieces at affordable prices.Our CultureWe are a dynamic and ever-evolving company that encourages innovation and creativity. Our work environment is fast-paced and...


  • Plainview, United States TJX Companies, Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.Key...


  • Plainview, United States TJX Companies, Inc. Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...


  • Plainview, New York, United States AdaptHealth LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at AdaptHealth LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, ensuring their needs are met and exceeded.Key ResponsibilitiesDevelop and maintain a working...


  • Plainview, United States AV Staffing Solutions Full time

    About Us: Join a team dedicated to providing topnotch technical support in a dynamic and engaging work environment. Were seeking a motivated and techsavvy Customer Service/Technical Support Specialist (experience in Network Operations Centers (NOC) and telecommunications a plus) to help our customers overcome their internetrelated challenges with confidence...

  • **Branch Coordinator

    3 weeks ago


    Plainview, New York, United States Apria Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Branch Coordinator to join our team at Apria. As a key member of our customer service team, you will play a critical role in ensuring that our patients receive the highest level of care and service.Key ResponsibilitiesAct as the first point of contact for patients arriving in person, providing...


  • Plainview, New York, United States Northwell Health Full time

    {"Job Title": "Patient Liaison", "Job Summary": "We are seeking a compassionate and skilled Patient Liaison to join our team at Northwell Health. In this role, you will serve as a liaison between care providers, patients, and families, maintaining ongoing communication and addressing their needs.Responsibilities:* Maintain ongoing communication with patients...


  • Plainview, United States Providence Service Full time

    Description Under the direction of the PAS manager, the Associate Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as collecting accurate demographic information, insurance information, and collecting patient liability (if known)...


  • Plainview, Texas, United States Freedom Behavioral Hospital of Plainview Full time

    Job Summary:Freedom Behavioral Hospital of Plainview is seeking a highly skilled Psychiatric Nurse Practitioner to join our team. As a key member of our behavioral health team, you will provide high-quality patient care and work closely with our experienced staff to deliver exceptional patient outcomes.Responsibilities:Provide Behavioral/Medical Care:...

  • Medical Specialist

    7 days ago


    Plainview, United States Quantum Ventures Full time

    Exciting Opportunity for a Medical SpecialistWe are seeking a highly skilled Medical Specialist to join our team at Quantum Ventures. As a specialist in general medicine or internal medicine, you will be responsible for providing comprehensive medical care to patients.Key Responsibilities:Perform diagnostic procedures and provide medical care to...


  • Plainview, United States Zips Car Wash Full time

    Why You'll Enjoy This Part-Time Sales Specialist Role Are you passionate about engaging with customers? Do you find joy in assisting others? If so, our part-time Sales Specialist at Zips Car Wash is an ideal opportunity for you. In this role, you will contribute to a cheerful and inviting environment where customers can enjoy the experience of cleaning their...


  • Plainview, New York, United States RD APPLIANCE SERVICE, CORP. Full time

    Company Overview:RD Appliance Service, Corp. is a family-owned and operated enterprise dedicated to serving the Long Island community since 1963. We pride ourselves on our commitment to excellence and professionalism in the appliance service industry.Position Summary:We are in search of a Customer Service Administrator to join our dynamic team. As a vital...

  • Surgical Specialist

    6 days ago


    Plainview, United States Velocity Solutions Full time

    General Surgery SpecialistWe are seeking a highly skilled General Surgery Specialist to join our team at Velocity Solutions. The ideal candidate will have a strong background in surgical procedures and a passion for delivering high-quality patient care.Key ResponsibilitiesPerform a range of surgical procedures, including laparoscopic hernia repair and...

  • Medical Specialist

    3 weeks ago


    Plainview, United States Quantum Ventures Full time

    We are seeking a highly skilled Medical Specialist to join our team at Quantum Ventures. As a specialist in general medicine or internal medicine, you will be responsible for providing comprehensive medical care to patients.The ideal candidate will have a strong background in primary care and a passion for holistic patient care. They will be able to perform...


  • Plainview, Texas, United States Family Dollar Full time

    Position Overview:As a Customer Service Representative at Family Dollar, your primary role will be to deliver outstanding assistance to our valued customers. You will be the first point of contact, ensuring a welcoming atmosphere in our store.Key Responsibilities:1. Provide exceptional service to customers, addressing their needs and inquiries.2. Welcome...

  • Nursing Assistant

    2 days ago


    Plainview, United States Northwell Health Full time

    Job SummaryWe are seeking a skilled Nursing Assistant to join our team at Northwell Health. As a Nursing Assistant, you will play a vital role in providing high-quality patient care and supporting our nursing staff.Key ResponsibilitiesAdminister nursing care to assigned patients under the direct supervision of a registered nurse.Provide hygienic care to...