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Patient Experience Coordinator

2 months ago

Plainview, New York, United States Northwell Health Full time
Job Description

Supports inter-departmental functions to provide optimal patient and customer experience. Fosters and maintains relationships with key stakeholder leaders and teams to ensure patient and family centered care culture, care delivery and hospitality.

Key Responsibilities
  • Role Model: Demonstrates a culture of C.A.R.E. and patient-centered organizational values.
  • Communication: Maintains ongoing communication with patients, families and team members.
  • Program Development: Supports the development, implementation and evaluation of patient/customer experience-based programs, projects and improvements.
  • Information Gathering: Gathers key information to prepare presentations, documents and reports.
  • Data Analysis: Demonstrates a basic understanding of how to collect and interpret patient experience feedback, data and performance metrics.
  • Strategic Planning: Collaborates with site-based leadership to promote and sustain patient experience strategic plan.
  • Improvement Efforts: Participates in patient/customer experience improvement efforts; provides support for meetings and events.
  • Education and Training: Coordinates educational and training programs aimed at engaging team members in patient/customer experience culture.
  • Emotional Support: Provides emotional support to patients, families, visitors and team members.
  • Service Recovery: Performs service recovery, follows policies/procedures regarding concern and complaint management, escalates to leadership, when appropriate.
  • Independent Decision Making: Operates under general guidance and work assignments are varied in complexity and may require interpretation and independent decisions on course of action.
Qualifications
  • Bachelor's Degree: Required, or equivalent combination of education and related experience.
  • Relevant Experience: 1-3 years of relevant experience, required.