Customer Service Executive
2 months ago
Freight/Cargo Forwarding (Manufacturing, Transport & Logistics)
Interface with customers via phone call and emails to attend to their general enquiries for rates, shipments booking and follow up shipment status.
Ensure quotations are valid and up-to-date and understand the service requirements from the customers.
Verification of the completeness and accuracy of all forwarding documents.
Proactive engagement with existing customer for closure of new business by making follow up calls and preparing quotations with competitive rates.
Responsible for liaison with product operation colleagues to ensure that customer’s requirements are met with providing shipment update and document draft for checking.
Improving customer service experience, create engaged customers and facilitate organic growth.
Provide support to internal and external customers to achieve optimum workflow efficiency for the department and Company.
Resolve customer disputes and coordinate solutions through operations.
Communicate all cargo related incidents (short landed, misrouted, damage, missing, etc) to Reporting Line or Department and Product Head for advice and claim registration and acknowledgement of receipt to the customer.
Maintain and monitor quality of service by ensuring that Quanterm’s defined services are met and recommend new and improved methods to enhance the service level.
Ensure a high standard of quality in all regards of customer service.
Promote, present, and always adhere to Quanterm’s professionalism and policies.
Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by Quanterm management.
Back up for other team members as when necessary.
Perform any other duties as assigned.
Requirements:
Experience in Carrier, NVOCC or Freight forwarding environment is ideal carrier contacts are an advantage
Excellent interpersonal skills and ability to influence at all levels of the organization
Ability to manage multiple priorities
Experience in direct interaction with suppliers/ customers in a freight forwarding or carrier environment
Analytical / problem solver – able to understand overall strategic issues as well as tactical objectives and able to relate data/ information logically and consistently to those strategies and objectives
Able to work independently
Good communication skills - fluent in spoken & written English
Ability to work and deliver results within agreed timeline.
Attention-to-details, and diligent
Ability to work with multi-cultural environment
Fluent oral and written English
Proficiency in the use of Microsoft Office/ Advance in Excel will be needed
Your application will include the following questions:
What's your expected monthly basic salary?
Do you have customer service experience?
How would you rate your English language skills?
Which of the following Microsoft Office products are you experienced with?
Do you have freight forwarding experience?
How many years' experience do you have as a Customer Service Executive?
How many years' experience do you have in the logistics, freight & delivery services industry?
Quanterm Logistics is a leading service provider in international freight forwarding and total logistics, with headoffice in Shah Alam and offices in Port Klang, Penang, Johor Bharu and Kuching and regional offices in Jakarta, Sydney, Manila, Ho Chi Minh City, Myanmar and Cambodia. With constantly evolving and challenging environment, this business offers extensive opportunities for those wishing to enter into a demanding yet rewarding role.
We are on the lookout for new talents who are passionate, innovative and committed to excellence to be part of our highly professional team.
Quanterm Logistics is a leading service provider in international freight forwarding and total logistics, with headoffice in Shah Alam and offices in Port Klang, Penang, Johor Bharu and Kuching and regional offices in Jakarta, Sydney, Manila, Ho Chi Minh City, Myanmar and Cambodia. With constantly evolving and challenging environment, this business offers extensive opportunities for those wishing to enter into a demanding yet rewarding role.
We are on the lookout for new talents who are passionate, innovative and committed to excellence to be part of our highly professional team.
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What can I earn as a Customer Service Executive
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