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Analyst, Client Services
2 months ago
Job Description Job Description
Harrison Gray Search has partnered with a San Francisco-based private investment office seeking an Analyst on their Client Services team. This new team member will be located in Washington DC.
The role of the Analyst on the Client Services team is to support senior team members with services related to banking, insurance, charitable giving, reporting and analysis, and other client service activities. The needs of their clients continue to evolve, and they are consistently looking for ways to provide a more tailored and personalized client experience to align with their wealth, their values, and their goals.
The success of the Client Services team relies heavily on the accuracy of work, overall engagement, building trust with clients and internal teams, and providing best-in-class service to clients.
The following outlines the tangible contributions of a successful Client Services Analyst:
Execution of Tasks/Projects
Support the Client Services team in responding to daily, often high-volume, client requests requiring exceptional responsiveness, thoughtfulness, and attention to detail.
Review client-related invoices, facilitate client approval, and coordinate/track payments by the accounting team.
Review monthly and quarterly client reports prepared by internal teams and identify areas of discussion prior to distribution to clients. Review of reports includes checking data integrity, spelling and grammar, and formatting consistency across the custom reports, and effectively communicating any edits or questions with internal partners.
Use clients financial and investment data to prepare various schedules and analyses for management to facilitate decision-making. Coordinate with various departments, including accounting and tax teams, to gather information needed.
Assist in managing insurance policies for the clients property and casualty insurance programs.
Draft letters and memos for senior members of the team as needed.
Assist in the preparation of schedules and documents for client foundations. Track donation activity, interface with grantee organizations, and prepare quarterly investment performance reports.
Client Support
Assist in providing banking services, including credit card applications and other banking needs.
Assist with providing hands-on transactional support for clients real estate and other significant transactions by working through established relationships with bankers, realtors, attorneys, escrow officers, mortgage brokers, insurance brokers, and contractors; review various contracts, agreements, and leases.
Assist clients with establishing utility and other accounts with various third-party service vendors.
Assist with arranging background checks for clients potential domestic employees, and establishing payroll and medical/dental insurance coverage.
Monitor client credit reports for unusual activity and follow up on such items promptly.
Assist with other projects and tasks as requested.
Organization and Record-Keeping
Utilize Salesforce to manage and maintain client information.
Develop and document policies and procedures for handling client requests.
Organize outstanding to-do items and provide senior team members with regular updates.
KEY PROFICIENCIES
Knowledge or exposure to core financial concepts
including but not limited to cash flow management, investing, financial statements, estate and gift planning, trust structuring, tax strategies, and retirement planning. Ability to read, analyze, and interpret financial reports and legal documents.
Technical skills
fluency with the MS Office Suite, including strong MS Excel skills. Experience with Salesforce or other contact management (CRM) tools is a plus.
Highly organized/Attention to detail
ability to solve complex problems, triage competing priorities, and carry out assigned responsibilities in an organized manner. Exhibit skills to adapt well to a complex, demanding, and evolving work environment.
Self-starter and deadline-driven
ability to understand and follow procedures, and work in a complex, demanding, and fast-paced work environment. Exhibit good judgment and ability to work effectively under pressure and under tight time constraints.
Effective communicator
exhibit strong people skills evidenced in both verbal and written communications, as well as excellent listening skills. Comfort with and strong inclination to reach out and follow up on inquiries with internal and external contacts, as well as respond promptly to inquiries from others within the department and externally.
Drive efficient processes
inclination towards process improvement, controls, and standardization of processes. Ability to use judgment to consistently look for ways to improve processes, and confidence to provide recommendations for improvement.
WHO YOU WILL WORK WITH
You will join the Client Services team which is made up of 15+ members. They are further organized into smaller sub-teams supporting different family lines.
Their mission is to deliver clients a best-in-class, holistic client services offering, which aligns with the clients needs and goals. They strive to ensure that their clients are aware and are able to take advantage of their breadth of offerings.
This team is client-facing and the main point of contact for the clients. The team is fast-paced, high-functioning, and highly collaborative. They are looking for a like-minded candidate who is able to clearly communicate and execute on the vision. The work they do requires them to work under pressure and provide a high-quality work product. You will be responsible for assisting senior team members with recurring and one-off projects and improving operational efficiencies.
On the Client Services team, you will be part of a group that will invest in your professional development. They are a tight-knit team that believes in taking the time to train and coach so that you can continue to grow. This is a role where you can hone your technical skills, build long-term relationships, and develop your leadership style.
COMPENSATION & BENEFITS
This is a full-time, exempt position. Our client offers highly competitive compensation packages, commensurate with related work experience and education.
Our client also offers excellent benefits for eligible employees available on the date of hire. Current benefits include but are not limited to:
Medical (PPO, HMO, and HDHPs);
Dental and vision coverage;
401(k) with a 5% employer match plus an annual employer contribution;
Life insurance and disability insurance;
HSA contribution when enrolled in HDHP;
Flexible Savings Account (FSA);
Dependent care account;
Transit/parking assistance;
Flexible time off/vacation (no caps);
Paid medical leave;
20 weeks of paid parental leave;
A generous childcare stipend for qualified families;
Infertility benefit;
An employee assistance program (EAP) including access to financial advice, mental health services, health advocacy services, and ongoing education assistance.
In support of the organizations core values, they also offer paid time off to volunteer for nonprofit organizations as well as direct grants and matching grants for employee contributions to tax-exempt organizations.
ADDITIONAL INFORMATION
Employees must be available to work in person, Tuesday Thursday, in the Washington DC office.
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