Customer Service/IT Support Representative
2 weeks ago
Teksystems is currently looking for Customer Service/IT Support Representatives to add to our clients team. Position will start end of September and will require you to be on site each day in Stockton, CA.
Required Qualifications
- Provide information technology (IT) services to users over the phone and email.
- Heavy phone calls and emailed requests.
- Create work orders for all provided services.
- Create software accounts, unlock and reset passwords as needed.
- Use IT general knowledge to implement the appropriate solution to users’ issues.
- Will support general IT requests and support questions to a certain application
- Assign work orders to second line support specialists if unable to resolve issues or complete user’ requests.
- Strong customer service skills.
- Strong communication skills.
- Ability to multitask
- 1-2 years of experience
Contract Duration: 6+ months
Hours: Monday thru Friday day shift. Some shifts may end at 6:00pm. 8 hour shifts.
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