Customer Service/IT Support Representative

2 weeks ago


Stockton, United States Teksystems Full time $20 - $22
Job DescriptionJob Description

Teksystems is currently looking for Customer Service/IT Support Representatives to add to our clients team. Position will start end of September and will require you to be on site each day in Stockton, CA.

 

Required Qualifications

  • Provide information technology (IT) services to users over the phone and email.
  • Heavy phone calls and emailed requests.
  • Create work orders for all provided services.
  • Create software accounts, unlock and reset passwords as needed.
  • Use IT general knowledge to implement the appropriate solution to users’ issues.
  • Will support general IT requests and support questions to a certain application
  • Assign work orders to second line support specialists if unable to resolve issues or complete user’ requests.
  • Strong customer service skills.
  • Strong communication skills.
  • Ability to multitask
  • 1-2 years of experience

Contract Duration: 6+ months

Hours: Monday thru Friday day shift. Some shifts may end at 6:00pm. 8 hour shifts.

 

 

 



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