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Customer Service Representative

2 months ago

Stockton, California, United States Actalent Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Actalent. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring seamless communication with clients and internal stakeholders.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide timely and accurate information to ensure customer satisfaction.
  • Operations Management: Manage daily operations, including data entry, record maintenance, and report generation to ensure efficient and effective workflow.
  • Communication: Develop and maintain strong relationships with clients, internal stakeholders, and team members through clear and effective communication.
  • Sample Management: Receive, process, and ship samples to other laboratory locations for testing, ensuring accurate and timely documentation.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, sample shipments, and other relevant information.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service or administrative experience preferred.
  • Skills: Excellent communication and interpersonal skills, attention to detail, and ability to work in a fast-paced environment.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package to our employees.
  • Opportunities for Growth: Actalent is a global leader in engineering and sciences services, offering opportunities for career growth and development.
  • Diverse and Inclusive Environment: We are committed to creating a diverse and inclusive work environment that values and respects all employees.