Training Program Manager

3 days ago

Mountain View, United States Istituto Marangoni Full time

Our client, the world's leading search engine and technology company, is seeking a

Training Program Manager

.

This is a 8 month + contract and hybrid remote position located in Mountain View, CA.

Summary:

We are a one-stop shop for all things training within Global Vendor Operations (GVO) for Trust & Safety. We are a global team of learning consultants dedicated to keeping the client platform safe by providing first class training and resources to the agents who moderate content on the site. We do this work by collaborating with cross-functional partners to turn complex policies into accessible and engaging training content.

Responsibilities:

As Training Program Manager, you manage the training and knowledge program for agents, by providing learner-centric training strategies. You will analyze trends and future launches to anticipate training needs and advocate the continual improvement of the agent training experience. Working with our cross-functional teams, you will create training project plans, review the design and development process, and coordinate with our vendors to ensure smooth delivery and implementation. You will report training progress and evaluate the training to understand its effectiveness. Additionally, you should have strong leadership, organizational, problem-solving, networking and communications skills. Consult with business partners and stakeholders to determine the most effective training strategy to support products and workflows. Analyze trends in quality results, policy launches, anticipate learning needs, and devise appropriate training interventions. Lead the development and implementation of curricular framework to drive business results. Drive training development to completion by managing timelines, overseeing the instructional design process, and coordinating the delivery of training.

Requirements:

Bachelor's degree in education, Instructional Design, related field or equivalent practical experience. Experience deploying training programs to 3rd party partners. Experience managing cross-functional projects with delivery in organizations. Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

Skills:

Training and knowledge management

:

Identifying training needs, developing and updating training and knowledge materials, delivering training, evaluating training effectiveness.

Adult learning and education

:

Knowledge of principles and methods for learning content design, instructions and guides to facilitate learning, and the measurement of learning effects, including the ability to apply training methods to help others learn subject matter knowledge.

Managing meetings effectively

:

Ability to set meeting agendas, understand the audience, set action items, and drive meetings to the desired outcome. This includes following up on action items and communicating decisions that result from meetings.

Consultative skills

:

Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations.

Data analysis and synthesis

:

Ability to analyze information, draw conclusions, generate alternatives and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies.

Program management

:

Knowledge of the process of managing several related projects, often with the intention of improving an organization's performance.

Pay rate range:

$42.75 - $49.87 hourly

If you have the described qualifications and are interested in this exciting opportunity, please apply

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10 :

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr

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