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Training Program Manager
3 months ago
Training Program Manager
Mountain View; CA (HYBRID)
8 Months Contract
As Training Program Manager, you manage the training and knowledge program for agents, by providing learner-centric training strategies. You will analyze trends and future launches to anticipate training needs and advocate the continual improvement of the agent training experience. Working with our cross-functional teams, you will create training project plans, review the design and development process, and coordinate with our vendors to ensure smooth delivery and implementation. You will report training progress and evaluate the training to understand its effectiveness. Additionally, you should have strong leadership, organizational, problem-solving, networking and communications skills.
Top 4 Daily Responsibilities:
- Consult with business partners and stakeholders to determine the most effective training strategy to support products and workflows.
- Analyze trends in quality results, policy launches, anticipate learning needs, and devise appropriate training interventions.
- Lead the development and implementation of curricular framework to drive business results.
- Drive training development to completion by managing timelines, overseeing the instructional design process, and coordinating the delivery of training
Mandatory Skills/Qualifications:
- Bachelor's degree in Education, Instructional Design, related field or equivalent practical experience.
- Experience deploying training programs to 3rd party partners.
- Experience managing cross-functional projects with delivery in organizations.
Compensation:
The estimated pay range for this position is USD $43.00/Hr - USD $49.00/Hr and is a Non-Exempt role.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Benefits:
We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.
