Program Manager

1 week ago

Mountain View, United States Minnesota Council of Nonprofits Full time

Accord’s Employment Support Services is designed to assist individuals with disabilities in finding meaningful employment opportunities within their communities. As a Program Manager within Employment Services, you will lead a team of up to 15 Employment Specialists committed to helping people find meaningful employment opportunities. Responsibilties include: Manage a team of up to 15 employees; meet regularly with employees to ensure timely feedback, answer questions, and identify trends or issues such as training needs. Shadow/observe employees at least twice annually to measure competency and provide clear feedback about communication and work approaches. Ensure compliance with all contractual requirements, licensure regulations (including MN 245D) and corporate policies. Manage productivity of team members and ensure minimum productivity standards are met. Address any employee performance concerns with the Senior Director and Human Capital and follow up as directed to provide coaching, feedback, and performance improvement plans, when needed. Ensure excellence and quality services; promptly follow up as needed on record audits. Provide departmental-specific training for new and current employees using approved training materials and approaches to ensure health, safety, and protection of the rights of persons supported. Lead regular team meetings; cascade updates and other information as required. Ensure staffing needs are met; interview prospective candidates and make employment offers to applicants. Manage program outreach; build relationships with community partners including case managers, prospective employers, and other stakeholders to grow the division. Complete documentation of any billable services provided in the selected electronic health record/database system within 1 business day of providing services. Review and approve billable service entries in the selected electronic health record in a timely manner to ensure accurate billing practices; amend or correct entries as needed. As a mandated reporter, respond and report all incidents that occur while providing services to protect the health and safety of and minimize risk of harm to the person(s) supported. Be forward thinking; identify and propose opportunities to grow the program. Serve as a representative of the agency to the people we support, our community partners and external constituents.

Be a positive role model for other employees. Demonstrate excellent written and oral communication skills/abilities. Monitor and review program expenses and revenues; investigate issues and offer solutions to resolve financial problems (ie. Service Agreements, MA closure, Spenddowns, rate issues). Review and approve expenses for all direct reports. Participate in regular meetings with the finance department and ensure all program financial procedures are followed and maintained. Travel locally for work with limited overnight travel possible. Requirements (Required): BA/BS in Social Work, Psychology, Sociology, or a related field. If you hold a Social Work degree, we expect you to be licensed by the Minnesota Board of Social Work, as required. Master’s degree preferred. 3 years experience managing a team related to a similar direct support services program. Requirements (

Preferred): Hold a related credentialed preferred: The Association of Community Rehabilitation Educators (ACRE), The National Certified Employment Support Professional (CESP) or The Direct Support Professional Specialist in Employment Support credential (DSP-S-ES).

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