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Training Program Manager

3 months ago

Mountain View, United States ICONMA Full time

Overall Responsibilities: As Training Program Manager, you manage the training and knowledge program for agents, by providing learner-centric training strategies. You will analyze trends and future launches to anticipate training needs and advocate the continual improvement of the agent training experience. Working with our cross-functional teams, you will create training project plans, review the design and development process, and coordinate with our vendors to ensure smooth delivery and implementation. You will report training progress and evaluate the training to understand its effectiveness. Additionally, you should have strong leadership, organizational, problem-solving, networking and communications skills.

Top 3 Daily Responsibilities: Consult with business partners and stakeholders to determine the most effective training strategy to support products and workflows. Analyze trends in quality results, policy launches, anticipate learning needs, and devise appropriate training interventions. Lead the development and implementation of curricular framework to drive business results. Drive training development to completion by managing timelines, overseeing the instructional design process, and coordinating the delivery of training

Mandatory Skills/Qualifications: Qualifications: Bachelor's degree in Education, Instructional Design, related field or equivalent practical experience. Experience deploying training programs to 3rd party partners. Experience managing cross-functional projects with delivery in organizations.

Skills Training and knowledge management

: Identifying training needs, developing and updating training and knowledge materials, delivering training, evaluating training effectiveness Adult learning and education

: Knowledge of principles and methods for learning content design, instructions and guides to facilitate learning, and the measurement of learning effects, including the ability to apply training methods to help others learn subject matter knowledge. Managing meetings effectively

: Ability to set meeting agendas, understand the audience, set action items, and drive meetings to the desired outcome. This includes following up on action items and communicating decisions that result from meetings.

Consultative skills:

Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations. Data analysis and synthesis: Ability to analyze information, draw conclusions, generate alternatives and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies. Program management: Knowledge of the process of managing several related projects, often with the intention of improving an organization's performance.

Skill Matrix Skill Name Level Years Mandatory(Yes/No) Analytical Skills

4 0-3 Years Yes Description Must be able to analyze training needs and develop effective training programs that address the needs of the business Planning and Organizational Skills

4 0-3 Years Yes Description Must be able to plan and organize training programs effectively, from scheduling training sessions to developing training materials and resources. Strong Communication Skills

4 0-3 Years Yes Description Must be able to communicate effectively and efficiently with employees, management, and stakeholders. They must be able to present ideas, concepts, and training materials in a clear and concise manner that is easily understandable

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr