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Customer Service Representative

2 months ago


Casa Grande, United States BCforward Full time

Position Description

  • Greet clients/public and assess purpose of office visit.

  • Make referrals for DES and community resources.

  • Assist clients to prepare for the application process, Register application and check for prior client history in AZCCATS, Manage a high volume of incoming calls.

  • Route calls and messages to appropriate staff, Photocopy information submitted by client for eligibility process.

  • Direct client and information to the assigned/ appropriate case manager, Open, date stamp and distribute all mail (US./Inner office/scanned/emailed/fax) Prepare outgoing mail according to office procedures.      

Skills Required

  • Computer skills, customer service skills, critical thinking skills      

Experience Required

  • Minimum 1 year consecutive customer service     

Additional Information

Location: 555 W Main Avenue, Casa Grande, AZ 85122