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Customer Service Representative
2 months ago
Position Description
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Greet clients/public and assess purpose of office visit.
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Make referrals for DES and community resources.
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Assist clients to prepare for the application process, Register application and check for prior client history in AZCCATS, Manage a high volume of incoming calls.
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Route calls and messages to appropriate staff, Photocopy information submitted by client for eligibility process.
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Direct client and information to the assigned/ appropriate case manager, Open, date stamp and distribute all mail (US./Inner office/scanned/emailed/fax) Prepare outgoing mail according to office procedures.
Skills Required
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Computer skills, customer service skills, critical thinking skills
Experience Required
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Minimum 1 year consecutive customer service
Additional Information
Location: 555 W Main Avenue, Casa Grande, AZ 85122