Customer Service Representative

20 hours ago


Casa Grande, Arizona, United States ACO, Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at ACO, Inc. This role is responsible for providing exceptional customer service, processing purchase orders, and responding to customer inquiries and complaints.

Key Responsibilities
  • Answer customer questions and provide product information, invoicing discrepancies, availability, lead times, prices, and freight costs.
  • Prepare Returned Goods Authorizations and Credit Requests.
  • Process credit card payments and provide customer support through knowledge of our products and their applications.
  • Respond to inbound sales calls and maintain effective communication flow among customers, management, and outside sales representatives.
  • Process requests for samples from Area Sales Managers and ACO distributors.
  • Accurately enter data into our system, ensuring that all material and freight costs match exactly to customer's purchase order, generate and check order acknowledgements, and email to customer.
  • Prepare and follow up on quotations to customers.
  • Coordinate special pricing or handling instructions by comparing quotations and drawings to orders or communicating with sales staff or technical department.
Requirements
  • High school diploma or GED.
  • Two years of experience in Customer Service, with data entry or order taking work experience related in the construction, commercial, and manufacturing industries.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to use Windows Office programs.
  • Keyboarding skills of 35 wpm.
  • Professional phone manners.
  • Ability to speak effectively before groups of customers or employees of an organization.
About ACO, Inc.

ACO, Inc. is a global family-owned company with offices and production in 45+ countries, with 75 years of experience in the industry. We design and manufacture products that care for water, and our company is rooted in the team player spirit, encouraging self-development and growth, and promoting a safe and healthy work environment for all employees.



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