Customer Service Representative

4 weeks ago


Casa Grande, Arizona, United States ACO, Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at ACO, Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing purchase orders, and responding to customer inquiries and complaints.

Key Responsibilities:

  • Process purchase orders and respond to customer inquiries and complaints
  • Provide accurate and timely information to customers regarding order status, product information, and invoicing discrepancies
  • Prepare Returned Goods Authorizations and Credit Requests
  • Process credit card payments
  • Provide customer support through knowledge of our products and their applications
  • Respond to inbound sales calls
  • Maintain effective communication flow among customers, management, and outside sales representatives

Requirements:

  • High school diploma or GED
  • Two years of experience in Customer Service, with data entry or order taking work experience related in the construction, commercial, and manufacturing industries
  • Ability to read and comprehend simple instructions, short correspondence, and memos
  • Ability to write simple correspondence
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to use Windows Office programs
  • Keyboarding skills of 35 wpm
  • Professional phone manners
  • Ability to speak effectively before groups of customers or employees of an organization

Compensation:

$20-25 per hour



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