Customer Service Representative
4 weeks ago
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at ACO, Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing purchase orders, and responding to customer inquiries and complaints.
Key Responsibilities:
- Process purchase orders and respond to customer inquiries and complaints
- Provide accurate and timely information to customers regarding order status, product information, and invoicing discrepancies
- Prepare Returned Goods Authorizations and Credit Requests
- Process credit card payments
- Provide customer support through knowledge of our products and their applications
- Respond to inbound sales calls
- Maintain effective communication flow among customers, management, and outside sales representatives
Requirements:
- High school diploma or GED
- Two years of experience in Customer Service, with data entry or order taking work experience related in the construction, commercial, and manufacturing industries
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to use Windows Office programs
- Keyboarding skills of 35 wpm
- Professional phone manners
- Ability to speak effectively before groups of customers or employees of an organization
Compensation:
$20-25 per hour
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