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Customer Service Representative

4 weeks ago

Casa Grande, Arizona, United States First American Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First American. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Verify customer information and account details
  • Escalate complex issues to supervisors or other teams as needed
  • Maintain accurate records and logs of customer interactions
  • Investigate and resolve customer complaints in a fair and timely manner
Requirements:
  • High school diploma or equivalent required
  • 2+ years of customer service experience
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficient in MS Office and other relevant software

We offer a comprehensive benefits package, including medical, dental, vision, 401k, and paid time off. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.