Cantonese/Mandarin Customer Service Representative

6 days ago

Londonderry, United States Prime Source Foods Full time

Prime Source Foods, the largest independent center of the plate distributor is currently seeking a dynamic and customer-oriented Bilingual English/Mandarin/Cantonese Customer Service Representative to join our team. The ideal candidate will be instrumental in providing exceptional service and support to our clients, with a focus on center-of-the-plate products. Fluency in both English, Cantonese, and or Mandarin is essential to cater to our diverse customer base.

If you are passionate about delivering top-notch customer experiences and have expertise in the food service industry, we encourage you to apply for this pivotal role in our company.

Requirements

  • Answers and fields inbound phone calls and follows up with each call until a Sales Representative receives it.
  • When the Sales Representative is out on vacation or busy, will take orders from existing customers including
  • (a) keying orders into order entry from sales notes or by phone from the customer.
  • (b) provide pricing to customers from Sales prepared sheets.
  • (c) Assist sales Representatives in making new sheets.
  • (d) takeover handling will call only customers from Sales Representatives upon request.
  • Tracks delivery shortages to assigned accounts on a spreadsheet, including communicating with a Sales Representative to ensure the Representative contacts customers before delivery.
  • Performs account maintenance by processing account information such as address changes and statement requests.
  • Process returns from previous deliveries by referring them to the respective Sales Representative and following other department policies and procedures.
  • Handles customer complaints appropriately, including carefully listening to customer complaints with respect and professionalism and knowing when to forward customer complaints to the Sales Department.
  • Reports working punctually and regularly as scheduled.
  • Builds and maintains positive relations with coworkers.
  • Makes customers and their needs a primary focus of one's actions, including developing and sustaining upbeat customer relationships.
  • Possesses, acquires- and maintains the technical or professional expertise required to do the job effectively and create effective customer solutions.
  • Perform other duties as assigned.
Work Environment and Physical Requirements
  • Must be fluent in both English, Cantonese, and or Mandarin; must read, write, and speak.
  • Must be able to be physically onsite (Londonderry, NH).
  • Must be authorized to work in the U.S. as we are unable to sponsor or take over sponsorship.
  • Must be flexible and able to work 8:30 - 5 Sun-Thurs or Mon - Friday.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift to 15 pounds at times.
  • Frequent use of a keyboard, mouse, multiple monitors, and other standard office equipment. Ergonomic desks are installed to avoid periods of prolonged sitting.
  • There is occasional daily phone use and team video meetings.
Preferred Qualifications/Skills
  • Excellent customer service skills, including proper phone etiquette, ability to identify customer needs, passion for excellence in treating and caring for customers, practice listening skills, and handling complex customer complaints.
  • Strong keyboard skills with familiarity with Windows-based computers, including knowledge of Open Office and building and maintaining spreadsheets.
  • Strong organizational skills with the ability to multi-task and independently manage multiple work tasks in a fast-paced environment. When working on a project, any inbound phone call must be prioritized.
  • Team player, proactive, detail-oriented, and focused on results.
  • Willingness and ability to work flexibly and occasionally overtime when needed.
  • Ability to maintain a professional, positive, and friendly attitude in a busy environment.
  • Ability to proactively assist the Sales Department when they are out on the road in prospecting and customer service.
  • Ability to maintain confidentiality.
  • Excellent written and verbal communication skills.
The Prime Example:

Our MISSION is to meet our customers' needs by providing cost-competitive center-of-the-plate products with flexible and efficient distribution services.

Our VISION is to be New England's most valued provider of center-of-the-plate products through superior sourcing practices, product knowledge, and service options.

Our VALUES and success rely on relationships built on trust, fairness, respect, honesty, and teamwork.

Perks at its Prime: You'll enjoy great employee appreciation perks including annual employee outings and events, employee appreciation days, Holiday Parties, volunteer opportunities, and more In addition to our exceptional culture and career growth opportunities, you'll also be eligible to receive these great benefits:
  • Medical, Dental, and Vision Insurance
  • $25,000 company-paid Life Insurance w/option to purchase additional coverage
  • Voluntary Life, AD&D, Long-Term and Short-Term Disability
  • Permanent Life, Cancer, and Accident Insurance
  • Flexible and Dependent Care Spending Account
  • 401(K) with weekly employer match
  • Employee Referral Incentive
  • Paid Time Off, increasing with tenure
  • Employee Purchase Program - Quality products at a discount ($.10/lb. over cost or $1.00/case over cost)
  • DEI Ambassadors
  • Turkey for Thanksgiving
  • Prime Roast for Christmas
  • Ham for Easter
  • Holiday Party
  • Safety Shoe Program (qualifying positions)
  • Employee Assistance Program (EAP)

Apply now and be a part of a company committed to delivering exceptional service above all else. For more information about who we are and what we do, visit primesourcefoods.biz.

  • Customer Service Representative

    48 minutes ago

    Londonderry, New Hampshire, United States Prime Source Foods Full time

    Customer Service Representative - Cantonese/MandarinPrime Source Foods is seeking a dynamic and customer-oriented Bilingual English/Mandarin/Cantonese Customer Service Representative to provide exceptional service and support to our clients. The ideal candidate will be instrumental in catering to our diverse customer base, with a focus on center-of-the-plate...

  • Asian Customer Service Representative

    2 weeks ago

    Londonderry, New Hampshire, United States Prime Source Foods Full time

    Job SummaryWe are seeking a dynamic and customer-oriented Bilingual English/Mandarin/Cantonese Center of the Plate Customer Service Representative to join our team. The ideal candidate will be instrumental in providing exceptional service and support to our clients, with a focus on center-of-the-plate products.Key ResponsibilitiesAnswer and field inbound...

  • Asian Customer Service Representative

    3 weeks ago

    Londonderry, United States Prime Source Foods Full time

    We are currently seeking a dynamic and customer-oriented Bilingual English/Mandarin/Cantonese Center of the Plate Customer Service Representative to join our team. The ideal candidate will be instrumental in providing exceptional service and support to our clients, with a focus on center-of-the-plate products. Fluency in both English, Cantonese, and or...

  • Bilingual Customer Service Rep-onsite

    2 weeks ago

    Londonderry, United States Prime Source Foods Full time

    Attention all bilingual individuals! We are thrilled to announce that we are currently seeking new team members to join us at The Word on the Street. Fluency in both English and Spanish is required, as well as proficiency in English, Cantonese, and Mandarin. As the largest center of the plate, we are growing fast, our field sales reps strive for excellence,...

  • Customer Service Representative

    6 days ago

    Londonderry, New Hampshire, United States Randstad Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional...

  • Customer Service Representative

    3 weeks ago

    Londonderry, New Hampshire, United States Hubbell Lighting Full time

    Customer Service Representative - Londonderry, NHLocation: Manchester, NH, USJob Summary:We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Respond...

  • Customer Service Representative

    2 weeks ago

    Londonderry, New Hampshire, United States Liberty Utilities Co Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Liberty Utilities Co.About the Role:This is a fantastic opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our valued customers. As a Customer Service...

  • Customer Service Representative

    2 weeks ago

    Londonderry, New Hampshire, United States Liberty Full time

    Customer Service RepresentativeLiberty is seeking a highly skilled Customer Service Representative to join our team in Londonderry, New Hampshire and Massena, NY. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, responding to their inquiries, and resolving issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    Londonderry, New Hampshire, United States Liberty Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Liberty. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, responding to their inquiries, and resolving their issues in a timely and...

  • Customer Service Representative

    3 weeks ago

    Londonderry, New Hampshire, United States Liberty Utilities Co Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Liberty Utilities Co.About the RoleThis is a fantastic opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our valued customers. As a Customer Service...

  • Customer Service Representative

    1 month ago

    Londonderry, United States Liberty Utilities Co Full time

    Customer Service Representative Londonderry, NH, US, 03053 Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your...

  • Customer Service Representative

    2 weeks ago

    Londonderry, United States Liberty Full time

    Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive...

  • Customer Service Representative

    2 weeks ago

    Londonderry, United States Liberty Full time

    Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive...

  • Customer Service Representative

    2 months ago

    Londonderry, United States Liberty Full time

    Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive...

  • Customer Service Representative

    2 weeks ago

    Londonderry, United States Liberty Full time

    Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive...

  • Customer Service Representative

    3 weeks ago

    Londonderry, United States Liberty Utilities Co Full time

    Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive...

  • Customer Service Representative

    3 weeks ago

    Londonderry, United States Southern New Hampshire Energy Full time

    At Southern New Hampshire Energy, we pride ourselves on delivering reliable, efficient, and friendly service to our community. We are looking for a dedicated Customer Service Representative to join our small but dynamic team. If you enjoy working in a close-knit, family-oriented environment and providing excellent customer service, this role is for you!As a...

  • Bilingual Customer Service Representative

    4 weeks ago

    Londonderry, New Hampshire, United States Prime Source Foods Full time

    Customer Service Representative Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Prime Source Foods. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our clients, with a focus on center-of-the-plate products.Key...

  • Bilingual Customer Service Representative

    1 month ago

    Londonderry, United States Prime Source Foods Full time

    We are currently seeking a dynamic and customer-oriented Bilingual English/Spanish Center of the Plate Customer Service Representative to join our team. The ideal candidate will be instrumental in providing exceptional service and support to our clients, with a focus on center-of-the-plate products. Fluency in both English and Spanish is essential to cater...

  • Customer Service Representative

    3 weeks ago

    Londonderry, New Hampshire, United States Liberty Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Liberty. As a key member of our Customer Care Department, you will be responsible for providing exceptional customer service to our customers in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries regarding emergency calls, service...