Customer Service Representative
2 weeks ago
At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.
Purpose
THIS ROLE IS OPEN FOR NH AND NY
Our Customer Care Department in Londonderry, New Hampshire and Massena NY, has an opening for experienced Customer Service Representatives to join our Customer Service Team. Our Customer Service Representatives provide professional and prompt in-person and telephone service to our customers by responding to all incoming customer inquiries regarding emergency calls, service connects/disconnects, new service installations, rates, billing and payment inquiries. In this role, you will act as a liaison between the customer, field personnel and office staff, identifying complex meter and billing issues, resolving issues related to customer payment inquires, providing information on company products and programs offered while ensuring the highest level of customer service satisfaction.
Accountabilities
- Our Customer Service Representatives are responsible for ensuring a smooth flow of information between all departments, provide office support, post payments, perform collections operations, assist customer walk-ins, travel to various company sites when needed and work additional hours when company emergencies occur
- Candidates must have strong communication skills and be able to effectively convey emergency and policy information to our customers and have the ability to research and analyze results with our internal and external customers relating to office, field operations, accounting matters with prioritizing situations as they arise on a daily basis
- Responsible for work outside of normal work schedule for storm assignments when necessary
- High School Diploma or GED required. Associate Degree preferred.
- Two years’ experience working in a customer service environment handling incoming/outgoing calls required. Utility experience or experience working in a call center environment a plus
- Knowledge of computer systems and Microsoft Office (Excel & Word) required. Experience with accounting or billing software a plus.
- Flexible with working shifts and additional hours when required.
- Travel to various company locations and driver’s license required.
- Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, anticipating, identifying and responding to customer needs required.
- Excellent written and verbal communication skills required.
- Ability to set priorities, plan and coordinate work activities to accomplish work objectives.
- Pass company Customer Service Training
- Pass our company testing and DOT drug testing required
Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.
For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.
Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.
With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.
What We Offer
Company funded Pension program
401k with Company match
Full insurance benefits (health/dental/vision/life)
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
Defined Contribution savings plan
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.
We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
-
Customer Service Representative
6 days ago
Londonderry, New Hampshire, United States Randstad Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional...
-
Customer Service Representative
3 weeks ago
Londonderry, New Hampshire, United States Hubbell Lighting Full timeCustomer Service Representative - Londonderry, NHLocation: Manchester, NH, USJob Summary:We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Respond...
-
Customer Service Representative
2 weeks ago
Londonderry, New Hampshire, United States Liberty Utilities Co Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Liberty Utilities Co.About the Role:This is a fantastic opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our valued customers. As a Customer Service...
-
Customer Service Representative
2 weeks ago
Londonderry, New Hampshire, United States Liberty Full timeCustomer Service RepresentativeLiberty is seeking a highly skilled Customer Service Representative to join our team in Londonderry, New Hampshire and Massena, NY. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, responding to their inquiries, and resolving issues in a timely and...
-
Customer Service Representative
2 weeks ago
Londonderry, New Hampshire, United States Liberty Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Liberty. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, responding to their inquiries, and resolving their issues in a timely and...
-
Customer Service Representative
3 weeks ago
Londonderry, New Hampshire, United States Liberty Utilities Co Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Liberty Utilities Co.About the RoleThis is a fantastic opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our valued customers. As a Customer Service...
-
Customer Service Representative
1 month ago
Londonderry, United States Liberty Utilities Co Full timeCustomer Service Representative Londonderry, NH, US, 03053 Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your...
-
Customer Service Representative
2 weeks ago
Londonderry, United States Liberty Full timeOur purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive...
-
Customer Service Representative
2 weeks ago
Londonderry, United States Liberty Full timeOur purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive...
-
Customer Service Representative
2 months ago
Londonderry, United States Liberty Full timeOur purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive...
-
Customer Service Representative
3 weeks ago
Londonderry, United States Liberty Utilities Co Full timeOur purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive...
-
Customer Service Representative
3 weeks ago
Londonderry, United States Southern New Hampshire Energy Full timeAt Southern New Hampshire Energy, we pride ourselves on delivering reliable, efficient, and friendly service to our community. We are looking for a dedicated Customer Service Representative to join our small but dynamic team. If you enjoy working in a close-knit, family-oriented environment and providing excellent customer service, this role is for you!As a...
-
Bilingual Customer Service Representative
4 weeks ago
Londonderry, New Hampshire, United States Prime Source Foods Full timeCustomer Service Representative Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Prime Source Foods. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our clients, with a focus on center-of-the-plate products.Key...
-
Asian Customer Service Representative
2 weeks ago
Londonderry, New Hampshire, United States Prime Source Foods Full timeJob SummaryWe are seeking a dynamic and customer-oriented Bilingual English/Mandarin/Cantonese Center of the Plate Customer Service Representative to join our team. The ideal candidate will be instrumental in providing exceptional service and support to our clients, with a focus on center-of-the-plate products.Key ResponsibilitiesAnswer and field inbound...
-
Bilingual Customer Service Representative
1 month ago
Londonderry, United States Prime Source Foods Full timeWe are currently seeking a dynamic and customer-oriented Bilingual English/Spanish Center of the Plate Customer Service Representative to join our team. The ideal candidate will be instrumental in providing exceptional service and support to our clients, with a focus on center-of-the-plate products. Fluency in both English and Spanish is essential to cater...
-
Asian Customer Service Representative
3 weeks ago
Londonderry, United States Prime Source Foods Full timeWe are currently seeking a dynamic and customer-oriented Bilingual English/Mandarin/Cantonese Center of the Plate Customer Service Representative to join our team. The ideal candidate will be instrumental in providing exceptional service and support to our clients, with a focus on center-of-the-plate products. Fluency in both English, Cantonese, and or...
-
Customer Service Representative
3 weeks ago
Londonderry, New Hampshire, United States Liberty Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Liberty. As a key member of our Customer Care Department, you will be responsible for providing exceptional customer service to our customers in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries regarding emergency calls, service...
-
Customer Service Representative
4 weeks ago
Londonderry, New Hampshire, United States Liberty Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Liberty. As a key member of our Customer Care Department, you will be responsible for providing exceptional customer service to our customers in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
56 minutes ago
Londonderry, New Hampshire, United States Prime Source Foods Full timeCustomer Service Representative - Cantonese/MandarinPrime Source Foods is seeking a dynamic and customer-oriented Bilingual English/Mandarin/Cantonese Customer Service Representative to provide exceptional service and support to our clients. The ideal candidate will be instrumental in catering to our diverse customer base, with a focus on center-of-the-plate...
-
Londonderry, United States Prime Source Foods Full timePrime Source Foods, the largest independent center of the plate distributor is currently seeking a dynamic and customer-oriented Bilingual English/Mandarin/Cantonese Customer Service Representative to join our team. The ideal candidate will be instrumental in providing exceptional service and support to our clients, with a focus on center-of-the-plate...