Network Operations Center Technician
3 weeks ago
Job Description:
• Monitors overall operation of Network Operations Center including the organization’s IT infrastructure.
• Makes skilled assessments and performs technical analysis of problems and outages as they occur across the Enterprise to evaluate/isolate root cause.
• Performs Tier 2 problem resolution as required.
• Documents and escalates Tier 3 critical alerts to the appropriate tech support groups.
• Smart hands: break/fix, rack/stack/decommissioning
Is this the role you are looking for If so read on for more details, and make sure to apply today.
Requirements:
• Information Technology and Windows Operating knowledge with troubleshooting
and analytical skills. Specifically, Windows OS and Windows Office Suite.
• Proficient understanding of enterprise computer hardware/software and
information systems.
• Intermediate understanding of both networking and network monitoring concepts
including TCP/IP, Subnetting, Routing, DHCP and DNS.
• Network, Application and Server monitoring tools such as SolarWinds Orion.
• Customer service.
• Excellent analytical and troubleshooting skills.
• Strong interpersonal skills, verbal and written.
• Organizing and assigning priorities for work to be accomplished.
• Understanding and reading documented procedures and ability to improvise with
good judgement when procedures are not clearly defined.
Other details
- Will need a valid driver’s license and a personal vehicle to move around for the Job.
- Will be working with end users hence needs to be presentable and formally dressed (4 days a week) and can be in casual formal on Fridays.
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