Lead Operations Technician

4 weeks ago

Fort Worth Texas, United States Tierpoint Full time
Overview:
The Lead Operations Technician works independently identifying areas for improvement within the existing environment, developing and implementing recommendations for improvement. Responsible for mentoring other technical staff, consistently authors knowledge base articles and provides proactive solutions and serves as a backup for the local operations manager. Serve as an escalation point for all issues requiring engineering assistance. Responsibilities include maintaining at least one internal system and all relevant support documentation. Consistently demonstrate proficiency in resolving moderate to complex support problems.

 

This position is requires working independently after seeking management approval. Duties include planning, coordination, and completion of maintenance activities by creating project plans and following change management procedures. On-call support is a requirement of this position.

Responsibilities:
Provides quality internal and external customer service surrounding the Company values.

Local site technical leadership Hardware

System Administration

Enterprise application support

Will lead complex installation activities.

Be a local customer interface/advocate.

Provide Sales Engineering support for the organization.

Work directly with centralized support groups to resolve problems.

Provide backup for local Operations Manager.

Create and maintain working relationship with local telecommunications providers.

Provide on-call support for after-hours emergencies and critical outages.

Continue to expand on existing knowledge and expertise with at least one application platform (CRM, network & systems monitoring, web server software, database, application server software, etc.)

Will configure and install Dell, HP, and other Wintel servers and blade centers.

Will monitor and manage infrastructures.

Share knowledge of storage subsystems, RAID levels, differences and benefits of      various storage sub-systems RAID Arrays, NAS, and SAN with other support staff.

Provide support for Local Area Network (LAN) and Wide Area Network (WAN)technologies.

Understand Domain Name Service (DNS) and Access Control Lists (ACL’s).

Expand knowledge of IP addressing and subnets, routing protocols, firewalls, and load balancing desired.

Perform backup and recovery tasks.

Understanding of quality assurance processes.

Lead and operate within the context of an established strategic direction and vision.

Enforce and adhere to all facility standards.

Ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment.

Ability to react to alarms and escalate any and all issues.

Other duties as assigned.

 

Essential Functions

Customer service focused and portrays energy, professionalism and welcoming characteristics. 

Strong ability to work in a highly sensitive and confidential environment.

Ability to meet deadlines and handle sensitive and pressured situations.

Ability to identify issues and help develop strategy and tactical plans for various department initiatives

Ability to use good judgment and decision-making skills

Ability to use a PC, keyboard, and other standard office equipment

Qualifications:
BA/BS degree in Computer Science or related field or equivalent experience.

Strong knowledge of TCP/IP and Operating Systems.

Must be able to work around high voltage or mechanical equipment to take readings.

Able to handle multiple tasks, manage priorities, and remain professional at all times.

Must have the ability to distinguish low impact from high impact problems with little direction.

Able to understand complex solutions and relay effectively to customers.

Must have a high degree of accuracy and attention to detail.

Working knowledge and expertise with at least one application platform (CRM, network & systems monitoring, web server software, database, application server software, etc.)

Working knowledge in configuring and installing Dell, HP, and other Wintel servers and blade centers.

Working knowledge of monitoring and management infrastructures.

Must demonstrate personal motivation and enthusiasm.

Values continuous learning and self-improvement and supports the development of other Operations Technicians.

Must possess problem solving for complex problem resolution with the ability to identify and resolve issues quickly and effectively with little impact to the flow of operations.

A detailed base of technical knowledge regarding mainframe and PC hardware, operating systems, networks and communications protocols

Ability to make decisions with strong processing skills.

Strong written and verbal communication skills; must communicate effectively and in a professional manner.

Previous experience with ticketing systems.

Previous cabling experience (copper/fiber preferred.)

Experience with quality assurance process and procedures.

Previous leadership or mentoring experience.

Previous customer interaction experience.

Adequate professional experience and knowledge to perform Job

 

 

Preferred Experience

Prior 2-4 years’ experience particularly in the data center industry.

 

  • Lead Operations Technician

    3 weeks ago

    Fort Worth, Texas, United States Tierpoint LLC Full time

    Lead Operations TechnicianJob LocationsUS-TX-Fort WorthID CategoryData Center OperationsDepartment100 - Operations: COGSTypeRegular Full-TimeOverviewThe Lead Operations Technician works independently identifying areas for improvement within the existing environment, developing and implementing recommendations for improvement. Responsible for mentoring other...

  • Operations Technician I

    3 weeks ago

    Fort Worth, Texas, United States Tierpoint Full time

    Overview: The Operations Technician I require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer...

  • Make Ready Technician-Quail Ridge Apartments

    3 weeks ago

    Fort Worth, Texas, United States Atlantic Housing Foundation Full time

    Job Description About the Make Ready Technician Role: The Make Ready Technician is responsible for maintaining cleanliness and curb appeal of the community in line with the established standards including the grounds, amenities, building exteriors and leasing office, parking lots, and other common areas of the community. Assisting in the preparation of...

  • Low Voltage Technician

    4 days ago

    Fort Walton Beach, United States Next Level Technician Full time

    *Next Level Technician *is seeking *Low Voltage Technicians *in the *Fort Walton Beach, FL *area. Candidates that are highly motivated and ready to work in a hands-on environment are encouraged to explore this opportunity!Our technicians work primarily on commercial and industrial jobsites. From interpreting blueprints to installing voice, data, networking,...

  • Low Voltage Technician

    5 days ago

    Fort Walton Beach, United States Next Level Technician Full time

    *Next Level Technician *is seeking *Low Voltage Technicians *in the *Fort Walton Beach, FL *area. Candidates that are highly motivated and ready to work in a hands-on environment are encouraged to explore this opportunity!Our technicians work primarily on commercial and industrial jobsites. From interpreting blueprints to installing voice, data, networking,...

  • Operations Admin Support Lead

    5 days ago

    Fort Worth, United States Dematic Corporation Full time

    The Operations Admin Support Lead drives instrumental work within our DFW facility for our manufacturing organization. This is an exciting opportunity for those who enjoy dynamic work with variations in daily activities. You will collaborate with tea Operations, Support, Lead, Operation, Office Manager, Project Management

  • Digital Marketing Manager

    7 days ago

    Fort Worth, United States i-Lead Realty Full time

    i-Lead Realty Group We're hiring a fun, experienced and innovative digital marketer and Content Creator to grow our Real Estate brand and elevate our online presence. As the leader of our digital marketing team, you'll create dynamic branded video content for social media platforms with the goal of growing our subscriber base and becoming an influencer in...

  • Digital Marketing Manager

    3 weeks ago

    Fort Worth, United States Lead Realty Group Full time

    i-Lead Realty Group We’re hiring a fun, experienced and innovative digital marketer and Content Creator to grow our Real Estate brand and elevate our online presence. As the leader of our digital marketing team, you’ll create dynamic branded video content for social media platforms with the goal of growing our subscriber base and becoming an influencer...

  • Maintenance Operations Coach

    5 days ago

    Fort Worth, United States Wabtec Corporation Full time

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Tr Operations, Maintenance, Coach, Maintenance Technician, Operation, Transportation

  • Technician Supervisor

    5 days ago

    Fort Worth, United States PetVet Care Centers Full time

    Position Overview: A working supervisor who performs the duties of medical technical staff (e.g., technicians and assistants) as well as scheduling and supervising the staff of the assigned department. Expedites the care and efficiency of the department. In charge of patient care standards for the department. Must lead the team by example, demonstrating...

  • Digital Marketing Manager

    3 weeks ago

    Fort Worth, United States i-Lead Realty Full time

    Job DescriptionJob DescriptionSalary: DOEi-Lead Realty GroupWe’re hiring a fun, experienced and innovative digital marketer and Content Creator to grow our Real Estate brand and elevate our online presence. As the leader of our digital marketing team, you’ll create dynamic branded video content for social media platforms with the goal of growing our...

  • Digital Marketing Manager

    4 weeks ago

    Fort Worth, United States i-Lead Realty Full time

    Job DescriptionJob DescriptionSalary: DOEi-Lead Realty GroupWe’re hiring a fun, experienced and innovative digital marketer and Content Creator to grow our Real Estate brand and elevate our online presence. As the leader of our digital marketing team, you’ll create dynamic branded video content for social media platforms with the goal of growing our...

  • Operations Technician I

    5 days ago

    Fort Worth, United States Tierpoint Full time

    Overview The Operations Technician I require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service...

  • Lash Technician

    4 weeks ago

    Fort Worth, Texas, United States Amazing Lash Studio Full time

    Overview: Hiring Immediately for position as a Lash Artist. We offer training for Estheticians or Cosmetologists who are interested in doing eyelash extensions and brow services! Contact us today. Responsibilities: Are you a cosmetologist or esthetician who is interested in learning lash extensions and brow services? Do you want to have a long-term and...

  • Lash Technician

    4 weeks ago

    Fort Worth, Texas, United States Amazing Lash Studio Full time

    Overview:   Are you a cosmetologist or esthetician who is interested in learning lash extensions? Do you want to have a long-term and stable career as an eyelash technician?  Then come join our growing esthetician and cosmetologist team at the Amazing Lash Studio brand where we specialize in making everyone look and feel refreshed, beautiful and...

  • Maintenance Technician

    4 days ago

    Fort Worth, Texas, United States RPM Living Full time

    Overview: Looking for something different? We ARE that something different at RPM Living. Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...… we show you the way to success.   The position:...

  • Maintenance Technician

    2 weeks ago

    Fort Worth, Texas, United States RPM Living Full time

    Overview: Looking for something different? We ARE that something different at RPM Living. Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...… we show you the way to success.   The position:...

  • Maintenance Technician

    3 weeks ago

    Fort Worth, Texas, United States RPM Living Full time

    Overview: Looking for something different? We ARE that something different at RPM Living. Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...… we show you the way to success.   The position:...

  • Sprinkler Service Technician

    3 weeks ago

    Fort Worth, Texas, United States Firetrol Protection Systems Full time

    Founded in 1984, Firetrol is the national leader in fire protection & life safety services. Firetrol Protection Systems is seeking an Sprinkler Service Technician to support a diverse portfolio of service. Maintains a relentless focus on meeting and exceeding customer needs and expectations. Builds relationships with current customers by delivering on our...

  • Lead - Railcar Repair Technician

    5 days ago

    Texas City, United States Marmon Holdings, Inc. Full time

    The Lead Railcar Repair Technician conducts all aspects of repair and maintenance on tank cars. This person must demonstrate good leadership and team skills while being a safety-conscious person. Lead Position Requirements: Railcar Tech Level 4 with Repair Technician, Technician, Repair, Lead, Leadership, Construction, Business Services