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Customer Service Representative

2 months ago

Bristol, United States Advanced Call Center Technologies Full time

Advanced Call Center Technologies is seeking Customer Service Representatives to join our teams in Bristol, Kingsport, and Johnson City TNACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed when you do In this role you will be the voice of the company, through positive interactions, you can make a difference. We are looking for individuals who want to join a world-class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers. We support companies across industries from Financial Services, Fraud Detection, Account Services, Mortgage, Telecom and moreApply today to schedule an interviewOur employees enjoy same-day pay and can be eligible for unique employee perks after training when they achieve benchmarks You will report to the office so must live within a commutable distance of the work site.We offer:

Starting pay is $15/hr, and after training up to $17/hr

Opportunities to advance within

Flexible schedules

Tremendous bonus opportunities

Fantastic supervisors and a positive environment

Affordable benefits for you, your spouse, and/or children after 90 days

Paid time off and paid holidays after 90 days

Position Summary:We will empower you to provide best-in-class service Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role, you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Essential Duties and Responsibilities:

Responds promptly to customer needs

Solicits customer feedback to improve service

Responds to requests for service and assistance

Maintains confidentiality

Listen to others without interrupting

Keeps emotions under control

Remains open to others' ideas and tries new things

Speaks clearly and persuasively in positive or negative situations

Listens and gets clarification

Responds quickly and effectively to customer questions

Multi tasks to document while speaking with the consumer

Demonstrates accuracy and thoroughness

Looks for ways to improve and promote quality

Applies feedback to improve performance

Monitors own work to ensure quality

Meets clients' specific quality standards

Meets productivity standards

Completes work in timely manner

Strives to increase productivity

Works quickly

Is consistently at work and on time

Follows instructions, responds to management direction

Takes responsibility for own actions

Keeps commitments

Commits to long hours of work when necessary to reach goals

Completes tasks on time or notifies appropriate person with an alternate plan

Other duties as requested by management

Minimum Qualifications:

Must be able to successfully pass a criminal background check

Data entry and basic computer skills

Previous Call Center experience or assisting customers preferred

Education: Minimum High school diploma or GEDWe are an Equal Opportunity Employer.